Article : Insight To “Ontario’s” Call Center Marketplace
In today's competitive marketplace, access to skilled labor, a solid telecommunications infrastructure, low operating costs and a favorable local business climate are all key elements to developing and maintaining a profitable contact center operation.
In the contact center business, people are the top priority as they represent between 65 and 70% of your ongoing operating costs. In an effort to find the for mentioned, many contact centers are exploring Ontario, Canada as a possible next site.
The workforce is abundant, well educated and possesses a strong work ethic, but did you know:
In addition to the exchange rate in the Canadian dollar ($1.00 U.S. dollar equates to approximately $1.45 Canadian), contact centers located in Ontario benefit from some of the lowest operating costs in North America. Ontario offers a business friendly tax structure including a variety of tax credits and low corporate rates.
Ontario's combined corporate income tax rate is 35.6%. Payroll taxes and costs are 37% less on average, and labor costs have fallen 23% in Ontario since 1991
From a geographic and business perspective, Ontario is strategically located in the heart of the North American industrial market (worth in excess of $11 trillion U.S. dollars annually) with easy access to over 380 million consumers. Ontario also has eleven border crossings into the United States and you can reach 60% of the U.S. population within a two-hour flight from Toronto. This makes it convenient and economical for those that need to travel to Ontario.
Lastly, we all know that telecommunications is an integral component for a call center. The telecommunications infrastructure in Ontario is state of the art and provides for seamless voice and data connectivity throughout North America and the world. Also key is the competitive pricing model offered by internationally recognized telecommunications giants such as Bell Canada and others.
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Published: Monday, February 3, 2003