#ContactCenterWorld
International Contact Center Week officially kicks off today powered by ContactCenterWorld.com and TopPlace2Work.com. We invite you and your fellow workers to celebrate with other Contact Centers from around the world in this global week-long event that celebrates the industry we work in. Join in, have fun and enjoy!
History
Back in 2008 we launched International Contact Center Week - a week of celebration and appreciation of our industry at all levels. International Contact Center Week is an opportunity to celebrate, appreciate and elevate your people and your center through a number of fun and rewarding activities.
This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com
International Contact Center Week is:
It’s a week about celebration, fun and recognition. It should not be a week that takes you away from your business and the needs of the center, but one that supports the center and the people within. It should not be costly or require a massive investment in resources. It’s about your people – your most valued asset.
Here are some suggestions to help you make the most of the week:
The following schedules are a guide. You can, of course alter, the activities, even substitute what you are looking for into the week - it’s your week, not ours!
Let’s take it easy with an intro into International Contact Center Week
How about starting with some simple decorations? – How about putting up some colored balloons so everyone knows it’s a special week? Now, onto some other fun stuff!
Canned Goods Competition
Tools required: none
Cost: Nil - unless you want to offer a prize which is an incentive as well!
Time away from the phones: negligible
Ask every team to do a canned goods drive - they can pool their resources and the team with the largest number of items, weight of items etc wins a prize or top honors for the day. All goods collected can then be donated to a local food bank!
Hat Day
Tools required: none
Cost: Nil - unless you want to offer a prize
Time away from the phones: negligible
Pretty much everyone has a hat of some kind. If not ask them to beg or borrow one
and have a hat day! To add some more spice you could even have a silliest hat competition and offer a small prize to the winner. And, to top it off, so to speak, have a worst hat-hair day competition where everyone takes their hats off at the end of the day and the person with the most messed up hair (as a result of the hat) gets a prize!
Take some pictures and email them to us with some comments!
‘How Well Do You Know Your Co-Workers?’ Quiz
Tools required: paper and some pens
Cost: Nil - unless you want to offer a prize
Time away from the phones: 15 - 30 minutes. A little more if you have heats
Get specific details on each person on staff by having them write down a few key points about themselves like: favorite food, favorite hobby, etc. Create a quiz for each member of the staff, and have them match the person to the attribute. The questions could be phrased in this way: "Who’s favorite food is spaghetti and meatballs?" "Who loves to go hiking?" When getting your staff to write down their points, ask them to get creative, making the quiz more challenging and fun! Variants include having competing teams or departments.
Other Day One Activities May Include:
ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Centre Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact centre. Feel free to create your own events.
Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome
Also if you send out any tweets use #ContactCenterWorld and also #contactcenterworld and @rajwadhwani
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
Find out more at www.ContactCenterWorld.com.
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About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Thursday, September 10, 2015
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