We are in the midst of a week-long global celebration of the contact center industry called International Contact Center Week. We hope you have been following along with suggested activities to help boost morale and celebrate the people working your center. The following is just some suggestions of fun activities to take part in on Day Three. Enjoy!

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

It’s the start of the weekend so as some are winding down, keep the activities lighthearted and fun. Here are a few suggestions.

Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though. Many thanks to VADS BPO in Malaysia for this neat idea – see image above.

BINGO

Tools required: Printed bingo tickets and numbers

Cost: Nil – unless you want to offer a prize

Time away from phones: negligible

Give each employee a paper bingo ticket. Everyday someone can pick a number out of a hat, this continues until someone gets the designated objective (i.e. full house, one line, an X, a T, etc.). The person who gets bingo first is the winner!

An Appreciation Breakfast/Luncheon

Tools required: everyone to bring in some food

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

Have everyone bring in something for the morning whether it be a bowl of fruit, some sandwiches, bottles of water, salad, etc. Make it a potluck (everyone brings something for the group to share out) and enjoy each other’s company for a short breakfast or lunch!

Yoga Class

Tools required: room with space to lay down, stretch out

Cost: cost of instructor

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax and clear away any stress of the day.

Charity Car Wash

Tools required: buckets, car washing tools and chamois cloths

Cost: $20-50 for car wash liquid, buckets

Time away from the phones: nil – can done as a charity event during lunchtime

Get your center noticed by offering to wash the cars of employees including company execs! Do it during lunch hour and have some fun as well as raising funds by having everyone who wants their vehicle washed donate some money to your favorite charity

Other Fun Ideas You May Want To Consider Include:

• Saturday Street Party
  

• Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers

• Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!

• Best toilette paper mummy – wrap your co-workers or better still, your boss, and take some snaps

• Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions.

ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Centre Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact centre. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome

Also if you send out any tweets use #iccw and also #contactcenterworld and @rajwadhwani

About ContactCenterWorld.com

ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.

Find out more at www.ContactCenterWorld.com.
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