Article : It All Comes Down To One Thing
Sometimes success is determined by one thing alone, and that one item can make or break a company. Every company has at least one determining factor, but what would happen if multiple factors were implemented by one company? Want to learn about a variety of success determinants? Attend the Top Ranking Performers Conference in Las Vegas

- Rehan Ur Rehman, Head of Support Center- Customer Operations, Ufone, Pakistan

- Jeffrey Brooks, Sr. Manager, Support Services, Peak 10, United States
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- Rodrigo Borgia, C.R.M. Operation Manager, Particular, Argentina

- Teri Melone, Manager of Outsourced Call Center Ops, The Home Depot, United States

- Robert Mensah, Public Relations Officer, Ghana Customs Service, Ghana

- Ken Carosella, Partner / COO, SunSource America, Argentina

- Cliff Wayenberg, Call Centre Manager, Vesta Payment Solutions Ltd., Ireland

- Cheryl Vanditelli, Manager Alt Channel Underwriting, Scotiabank, Canada


- Julio Moretti, Director, G4 Solutions, Brazil

- Larry Eiser, VP, Call Center Operations, Duke Energy, United States

- Michael Clark, General Manager - Contact Centre, Workplace Authority, Australia

- Geoff Assing, Senior Support Operations Manager, Lone Wolf Technologies, Canada

- Richard Upson, MI & Reporting Manager - Customer Experience, National Australia Bank, United Kingdom


- Diana Dewi, Consultant, 168Solution, Indonesia

- Elaine Del Rossi, Client Experience Officer, HTH Worldwide, United States

- Neil Barnes, Director, Io Speech Analytics Ltd, United Kingdom

- Jason Snell, Assistant Manager, Elavon, United States


- Christine Ashworth, Head of Customer Service, Zendor GSI Commerce, United Kingdom

- Deborah Cahill, United States

- Sami Bahrawi, Managing Partner, FRONTLINERS, Saudi Arabia
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Published: Friday, August 28, 2009
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