Janine Gibb of Livestock Improvement - LIC, a multinational dairy farmer owned cooperative which, for more than 100 years, has provided ongoing improvements in dairy cow performance and easier farming. She spent some time with ContactCenterWorld.com and was truthful with her responses about the Top Ranking Performers Awards process and her experience at the 2014 conference in Singapore.
Here is the full (transcribed) interview.
If you are interested in hearing more best practices come to the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Was this conference worth coming to?
Janine: Absolutely!
ContactCenterWorld.com: Because?
Janine: Coming to the conference each year, we have been taking away ideas that we can implement in the center and it means that the ROI, even though it is a huge investment for us coming from New Zealand, we are able to grab a couple of ideas and throw them into our strategy, into our business case and we might get money back tenfold. Every year we've gotten something. This year I've got a good 10-15 ideas that I will implement and it will give us a cost recovery.
ContactCenterWorld.com: The best of the best are here. What do the rest need to do? They need to come here, don’t they?
Janine: Totally, absolutely. Everybody should be coming. I would love to see more New Zealanders here. I'd love to see more Australians here. I think it is great for our industry. The Asian market definitely has a lot more respect for the contact centers than what the Australian, New Zealand markets do, from my perspective, and I would love to see more people attending, and they definitely should be.
ContactCenterWorld.com: Tell me about the application and the process. Easy or difficult and was it worthwhile?
Janine: It is not easy, but it shouldn't be because you are actually putting your best foot forward so it should always have some challenges in it. If it was easy, then everybody would do it and everybody would be successful, and everybody would make the finals. It is challenging and you do really have to think about your application and take time to have it reviewed and you might not be successful, but that is okay because you will get something out of it and learn from it.
Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
About Livestock Improvement - LIC:
Livestock Improvement Corporation, or LIC, is a multinational dairy farmer owned cooperative which, for more than 100 years, has provided genetics expertise, information and technology to the dairy sector, aimed at supporting ongoing improvements in dairy cow performance and easier farming in general.
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Thursday, August 21, 2014
| 4.) |  Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
| 13.) |  WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall