Janine Gibb of Livestock Improvement - LIC, a multinational dairy farmer owned cooperative which, for more than 100 years, has provided ongoing improvements in dairy cow performance and easier farming. She spent some time with ContactCenterWorld.com and was truthful with her responses about the Top Ranking Performers Awards process and her experience at the 2014 conference in Singapore.
Here is the full (transcribed) interview.

If you are interested in hearing more best practices come to the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)



ContactCenterWorld.com: Was this conference worth coming to?
Janine: Absolutely!

ContactCenterWorld.com: Because?

Janine: Coming to the conference each year, we have been taking away ideas that we can implement in the center and it means that the ROI, even though it is a huge investment for us coming from New Zealand, we are able to grab a couple of ideas and throw them into our strategy, into our business case and we might get money back tenfold. Every year we've gotten something. This year I've got a good 10-15 ideas that I will implement and it will give us a cost recovery.

ContactCenterWorld.com: The best of the best are here. What do the rest need to do? They need to come here, don’t they?
Janine: Totally, absolutely. Everybody should be coming. I would love to see more New Zealanders here. I'd love to see more Australians here. I think it is great for our industry. The Asian market definitely has a lot more respect for the contact centers than what the Australian, New Zealand markets do, from my perspective, and I would love to see more people attending, and they definitely should be.

ContactCenterWorld.com: Tell me about the application and the process. Easy or difficult and was it worthwhile?
Janine: It is not easy, but it shouldn't be because you are actually putting your best foot forward so it should always have some challenges in it. If it was easy, then everybody would do it and everybody would be successful, and everybody would make the finals. It is challenging and you do really have to think about your application and take time to have it reviewed and you might not be successful, but that is okay because you will get something out of it and learn from it.

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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

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