Article : Jim Burdick, Resource Management & Analytics Manager, Amway Talks Contact Center Industry Best Practices, Networking and Awards
ContactCenterWorld.com spoke with Jim Burdick of Amway, a Multi-Level Network Marketer of consumer packaged goods operating within the cosmetic, nutrition, suppliments/vitamins and other consumer packaged goods spaces. A Top Ranking Performer winner in the Americas region, Burdick will be presenting at the upcoming World Awards in Las Vegas, U.S.A. He is a repeat conference delegate and presenter. He spoke with us about networking and relationships he has created in the industry.
Here is the full interview:
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: How many conference have you now been to?
Jim: This is my second conference. I went to Las Vegas in the fall of this past year and now here for the Americas.
ContactCenterWorld.com: What made you want to come back?
Jim: When we first went to Vegas, we wanted to understand what ContactCenterWorld was all about, and I initially was there for the best practices. We had an intention to apply for an award, but wanted to scope out the competition and understand and add to our categories of best practices and knowledge, but we are excited to have the opportunity to apply for an award and be considered as a regional finalist. We were really excited to see all of the best practice content added to the presentations this week.
ContactCenterWorld.com: Was it worthwhile to you?
Jim: Yes, I found it very informative to see that there are common issues and problems across the contact center industry, and that there are different ways that companies choose to solve that. Still there is that same common core.
ContactCenterWorld.com: Did we do a good job in terms of allowing you to enjoy yourself from a networking prospective, sharing a room with so many people that are energetic and passionate about this industry?
Jim: I think that is a great part of coming back to repeat conferences, that you are starting to develop friendships and you can see friendships developing amongst the crowd and that sense of camaraderie, and the website enables that to connect with people, people reaching out to you. Again, common problems across the industry, different ways to solve them, and learning those different nuances that you might not realize. The other side of that is a little bit of therapy for everyone who works in the same industry, because you share that you have common problems and you can learn different ways that other people have tried to address those.
ContactCenterWorld.com: So, you really kind of went through the growing process. You go to Vegas just to learn, just to attend. Now you are in the competition. What would you tell somebody on the outside looking in, never been here before?
Jim: It is a commitment of time and it is a journey, but it is well worth it. It is a learning opportunity for yourself and for your company and for your partners that support you in your business. It has been an eye opening experience and it is really exciting to have an opportunity to promote your company's brand and to elevate the profession of the contact center industry.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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Amway is an $US10.8 billion company with 21,000 employees globally. Amway is the world’s number one direct selling business as ranked in the 2014 Direct Selling News Global 100. There are more than 100,000 Amway Independent Business Owners in Australia and New Zealand. Amway has helped more than 12 million children through our One by One Campaign for Children since 2003.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 12, 2014