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Article : Laurie Nouasri, Site Director, Sitel Canada Provides Insight on Contact Center Best Practices, The Importance of Networking & Industry Awards
Laurie Nouasri, Site Director in Moncton for Sitel Canada, a provider in outsourced customer care with over 28 years of industry experience, opens up to ContactCenterWorld.com about her experience at the Americas conference in Orlando.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
Laurie: It was wonderful. Beyond presentation, just talking to my peers on a casual basis. I found more tips outside of the presentations than I did inside the presentations. It has been great.
ContactCenterWorld.com: Do we do a good job, in terms of facilitating networking opportunities with some pretty important people, all-star people?
Laurie: I found it amazing. I am going to go back to my company and talk about how we can do additional participation next year, and through the years to come. The apps were wonderful, the connection online to people instantaneously, who are all in the conference, who you already know, is an amazing asset beyond the conference itself.
ContactCenterWorld.com: What would you say to somebody who has never been?
Laurie: I would say that after you attend this conference, not only do you get wonderful tips and great networking, but you get a sense of pride in the job of call centers. Our president says that it is our craft, and this conference made me feel like it was really a professional profession.
ContactCenterWorld.com: What would you tell somebody from a competing contact center about entering this competition? Is it worthwhile?
Laurie: It is. We don't know what the awards are like at this point because we are just going to go into the award dinner, but the value overshoots the winning of any award. I would say that there were a lot of outsourcers here this time, and I would like to compete against even more.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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About Sitel Canada:
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, August 14, 2014