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Article : Leanne Onstott, Senior Director Customer Sales & Service, Art.com Shares Her Thoughts On Contact Center Industry Best Practices & Awards

Senior Director Customer Sales & Service
Art.com
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Leanne Onstott with Art.com, a company specializing the the on-line purchasing, framing and delivery of artwork on-line, took the time to speak with ContactCenterWorld.com regarding her experience at the Top Ranking Performers Awards conference in Orlando. Onstott opens up about the relationships and opportunities created at the event.
Here is the full (transcribed) interview.

If you are interested in hearing from regional winners sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)



ContactCenterWorld.com
: This is your first time, correct?

Leanne: Yes.

ContactCenterWorld.com: What this an enjoyable experience?
Leanne: It was awesome!

ContactCenterWorld.com: What makes you say that?
Leanne: I think the people here are really very focused on their employees and customers and there was just so many great ideas that you can take back and implement immediately.



ContactCenterWorld.com: Did this conference re-energize you, did you get some good ideas to go back with? You shared a room for 4 days with some pretty passionate people and some pretty top level people as well wouldn't you say?
Leanne: Yes, I think that it was just a great experience overall. It is a great networking experience. I met some fabulous people that I know I will probably do business with and keep in contact with in the future.


ContactCenterWorld.com: Is this conference different than other industry events that you have been to?
Leanne: Yes, it is very jam packed. A lot of events that I have gone to in the past, you would have a speaker, and there was a lot of down time. This one is one right after another of really great ideas and a lot of interesting information.

ContactCenterWorld.com: Did we do our job well this week?
Leanne: Yes, yes you did. Everything went very smoothly.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

 

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

 

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

 

#contactcenterworld, @artdotcom


About Art.com:
Company LogoWE LOVE ART. Art.com Inc. is a leading authority in wall décor and the world’s largest online retailer of posters, prints, and framed art. We opened our virtual doors in 1998 and over time have helped more than 10 million customers in over 120 countries decorate their walls.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Friday, August 15, 2014

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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