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Article : Leanne Onstott, Senior Director Customer Sales & Service, Art.com Shares Her Thoughts On Contact Center Industry Best Practices & Awards
Leanne Onstott with Art.com, a company specializing the the on-line purchasing, framing and delivery of artwork on-line, took the time to speak with ContactCenterWorld.com regarding her experience at the Top Ranking Performers Awards conference in Orlando. Onstott opens up about the relationships and opportunities created at the event.
Here is the full (transcribed) interview.
If you are interested in hearing from regional winners sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: This is your first time, correct?
ContactCenterWorld.com: What this an enjoyable experience?
Leanne: It was awesome!
ContactCenterWorld.com: What makes you say that?
Leanne: I think the people here are really very focused on their employees and customers and there was just so many great ideas that you can take back and implement immediately.
ContactCenterWorld.com: Did this conference re-energize you, did you get some good ideas to go back with? You shared a room for 4 days with some pretty passionate people and some pretty top level people as well wouldn't you say?
Leanne: Yes, I think that it was just a great experience overall. It is a great networking experience. I met some fabulous people that I know I will probably do business with and keep in contact with in the future.
ContactCenterWorld.com: Is this conference different than other industry events that you have been to?
Leanne: Yes, it is very jam packed. A lot of events that I have gone to in the past, you would have a speaker, and there was a lot of down time. This one is one right after another of really great ideas and a lot of interesting information.
ContactCenterWorld.com: Did we do our job well this week?
Leanne: Yes, yes you did. Everything went very smoothly.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
Today's Tip of the Day - Benchmark Versus Best Agents
WE LOVE ART. Art.com Inc. is a leading authority in wall décor and the world’s largest online retailer of posters, prints, and framed art. We opened our virtual doors in 1998 and over time have helped more than 10 million customers in over 120 countries decorate their walls.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, August 15, 2014