Article : Les Blacker, Operations Director - Europe, Hindaju Global Solutions Comments On Contact Center Industry Best Practices, Awards & Networking Opportunities
Les Blacker, Operations Director for Hindaju Global Solutions - Europe, a Bangalore - headquartered BPO Business Services company providing end to end consumer focused services and industry solutions, participates in the ContactCenterWorld.com Top Ranking Performers Awards annually. We asked him why he makes the effort to enter the awards every year and why it's important to him to be at the conferences.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Why do you keep coming back to these conferences? Why do you find it worthwhile?
Les: I find it worthwhile because there is more innovation coming out of our industry here and that was great to be able to witness. I can potentially make some nuggets out of that to weave back into my center. Pretty good standard where I work. Definitely about industry and industry pushing the bar up and seeing that in action.
ContactCenterWorld.com: Why is it important to benchmark yourself, because really this is about, are we on par, are we better than others. This is about achieving a level isn't it?
Les: It is not just about achieving a level. I have been a couple of years now and I can see that the bar is going up each year, which is great because it shows that our industry is improving, both in terms of how we delivers to customers but equally how it makes a profit for business. So, for me, it's more around seeing what are the things that are lifting the bar, being able to contribute with others, being able to pick up on some of the things we have been doing, as well as me picking up one or two things that can make our business can be even more effective.
ContactCenterWorld.com: This conference allows that though right? You are just sharing best practices and tips.
Les: Yes, and I think that some of it is practical as well. So it is not about necessarily a technology that looks like a major investment, some of it is about, how do you get the best out of your people and what are some of the really great people.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
Today's Tip of the Day - Back To The Basics
More Editorial From Hinduja Global Solutions UK Ltd.
About Hinduja Global Solutions UK Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 28,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, August 13, 2014