Les Blacker, Operations Director for Hindaju Global Solutions - Europe, a Bangalore - headquartered BPO Business Services company providing end to end consumer focused services and industry solutions, participates in the ContactCenterWorld.com Top Ranking Performers Awards annually. We asked him why he makes the effort to enter the awards every year and why it's important to him to be at the conferences.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
....NOTE - content continues below this message
>>>>> FIND OUT MORE: HERE
....CONTENT CONTINUED BELOW
ContactCenterWorld.com: Why do you keep coming back to these conferences? Why do you find it worthwhile?
Les: I find it worthwhile because there is more innovation coming out of our industry here and that was great to be able to witness. I can potentially make some nuggets out of that to weave back into my center. Pretty good standard where I work. Definitely about industry and industry pushing the bar up and seeing that in action.
ContactCenterWorld.com: Why is it important to benchmark yourself, because really this is about, are we on par, are we better than others. This is about achieving a level isn't it?
Les: It is not just about achieving a level. I have been a couple of years now and I can see that the bar is going up each year, which is great because it shows that our industry is improving, both in terms of how we delivers to customers but equally how it makes a profit for business. So, for me, it's more around seeing what are the things that are lifting the bar, being able to contribute with others, being able to pick up on some of the things we have been doing, as well as me picking up one or two things that can make our business can be even more effective.
ContactCenterWorld.com: This conference allows that though right? You are just sharing best practices and tips.
Les: Yes, and I think that some of it is practical as well. So it is not about necessarily a technology that looks like a major investment, some of it is about, how do you get the best out of your people and what are some of the really great people.
Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
About Hinduja Global Solutions UK Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 28,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Wednesday, August 13, 2014
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.
When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.
With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.