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Article : Linda Chambliss, Site Director, Las Vegas, Sitel, Provides Insight On Contact Center Best Practices, Thoughts On Awards & Networking Opportunities
Despite several reservations about attending, Linda Chambliss, Site Director, Las Vegas for Sitel, an outsourcer which manages client programs on behalf of global brands throughout the world in 40 languages. She came to the Top Ranking Performers conference in Orlando and quickly changed her mind and identified the key factors in what makes this series unique to the contact center industry.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Is this your first time?
Linda: First time at ContactCenterWorld.
ContactCenterWorld.com: What did you think?
Linda: I have to tell you quite honestly, about a month prior to coming here, I was not very happy that I was coming. I had too much to do, I had a lot of work to do, I had 2 sites to run, and so I was thinking of excuses of why not to come, but I am overwhelmed with all the information and the best practices that I have, and it has honestly re-energized me back into my job. I feel sorry for my team back in Las Vegas, because now I have a lot of great ideas and a lot of different spins on how we do things and how to look at things. It has given me a whole suitcase to take back and use in the site.
ContactCenterWorld.com: So what would you tell somebody that has never been?
Linda: First of all, I would say that companies that think that they couldn’t compete, you can compete. There are a lot of great people and a lot of great practices out there, but there is always the next best thing or some great idea, so compete. Send your rising stars to this conference because they will, again, get a whole suitcase full of best practices that they can take back.
ContactCenterWorld.com: We just spent 4 days listening to some pretty all-star characters in there right?
Linda: For sure. I am very impressed with the talent and contact centers, because, like I said in my presentation, you don’t really grow up thinking "What do I want to do? Ballerina or work in a contact center?" This is an industry that is growing and professional, and the talent that is out there is honestly amazing.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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More Editorial From Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 19, 2014