Article : Lingering Concerns
No matter how much the advantages of remote workers are flaunted and raved about, many managers still cannot shake their reluctance of the whole at-home workforce. What are some of these concerns that keep so many companies from embracing this effective strategy? We asked industry professionals to help identify them.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
- Martin Catchpole, Operations Director, Call Catcherz Ltd, United Kingdom
- Dean LaGrow, Call Center - Manager, Phlanges Design, United States
- Steve Mosser, CEO, Sensee HomeAgent Network, United Kingdom
- Mike Boyle, Consultant, Independent, United Kingdom
- Mary Naylor, CEO, VIPdesk Connect, United States
Depending on the industry, security and legal concerns may also be an issue.
Not sure where to start or how to enable remote workers"
- Natalie Romano, Managing Director, Avaya, United States
First a fear that, regardless of their ability to monitor home agents through statistics and reports in real time, supervisors cannot "eyeball" a portion of their population. Second, there have been concerns that home accidents could be construed as insurance risks."
- Russ Kulow, Sales Director, AT&T, United States
- Sarah-Jane Heber-Hall, Operations Director, Computertel Ltd., United Kingdom
Today's Tip of the Day - Check Your Literature
ChildFund International is a nonprofit organization that envisions a world where every child is free to live at their fullest potential, no matter where they’re from or what challenges they face. ocated in Southeast Asia between the Indian and Pacific oceans, the Republic of Indonesia is the world's third most populous democracy and the largest Muslim-majority nation. It is made up of thousands of islands and dozens of active volcanoes, and Indonesia is particularly vulnerable to natural disasters, which have a disproportionately negative impact on poor and marginalized communities. Some communities are still trying to recover from the December 2004 tsunami, which killed more than 100,000 people just in Indonesia. During the past decade, ChildFund has expanded its work to train people in vulnerable communities how to reduce their risk during disasters and, in broader ways, be prepared to provide safe places for children in the immediate aftermath of storms and other crises. ChildFund has served children in Indonesia since 1958.
Published: Friday, October 30, 2009
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...