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Article : Lingering Concerns

No matter how much the advantages of remote workers are flaunted and raved about, many managers still cannot shake their reluctance of the whole at-home workforce. What are some of these concerns that keep so many companies from embracing this effective strategy? We asked industry professionals to help identify them.

Sarah-Jane Heber-Hall
Operations Director
Computertel Ltd.
United Kingdom

"I think a trust factor is essential for remote working to succeed from a management position and therefore until this is effective, remote working will not be properly accepted within the organisation. Eradicating the perception that remote workers gain additional priviledges because they do not come into the office daily needs to be consistently re-inforced by the remote worker and their managers. Therefore, it may be difficult for organisations to put into place different management styles, procedures and practices to make remote working a successful and positive job function."

Natalie Romano
Managing Director
Avaya
United States

"Fear of not being able to monitor or manage employees effectively and consistently. Confidence in remote technology solutions, etc.
Depending on the industry, security and legal concerns may also be an issue.
Not sure where to start or how to enable remote workers"

About Avaya

Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an... (read more)

Barb Courneya
Director
ConvergeOne
United States

"Security, Don't trust their workers"

About ConvergeOne

ConvergeOne is one of the leading business communications specialists. With skills in Cisco based infrastructure, including security and wireless, collaboration, datacentre, virtualisation and storage... (read more)

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

Angie Tay
Country Director
TDCX
Singapore

"1. Data Security"

About TDCX

TDCX provides transformative digital CX solutions, enabling brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients achieve their customer ex... (read more)

Ken Karchinski
Director Call Center Sales
Aer Lingus
United States

"Feeling they have to see employee."

About Aer Lingus

Aer Lingus Group Plc is the national flag carrier of Ireland. It operates a fleet of mostly Airbus aircraft serving Europe, North Africa, Turkey and the USA.

Richard Melling
Director
Wavenet
United Kingdom

"they do ot understand the technoligy available to help them and believe thatid they cannot see a an agent then they cannot control them."

About Wavenet

Wavenet is a trusted supplier of unified communication solutions to thousands of businesses, including Telephony, Internet, Cloud, Security and Mobiles.

Dennis Cooper
Product Manager/Director
TELUS International
Canada

"Control
Fear"

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the ful... (read more)

"Perceived sense of lack of control.
Concerns about security
Belief that its is harder than it is."

"Old school thinking that you need to be at work in order to be productive. Privacy laws- allowing confidential information out of the business."

About ContactCenterWorld:
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.

Read today's tip or listen to it on podcast.

Published: Friday, October 30, 2009

Printer friendly version

2022 Buyers Guide
Get Listed
Recruitment Products/Services

1.)	Emmersion Automated Language Testing Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.)

MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.)

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.)	Vads VADS Recruitment Services VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.)

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.)	TactiCall Recruitment Services TactiCall Recruitment Services Permanent Placement Temporary / Labour Hire / Contingent and Contract Hire Recruitment Consulting Services Assessment Centre Design and Facilitation