Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation.
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way. It may come as no surprise therefore that web chat is one of the most popular channels for customer interaction used by 39 percent of UK customer service organisations.
It’s time to make web chat an intrinsic part of your organisation’s multi-channel value proposition. Follow this ten-point plan and combine it with cleverly integrated CRM analytics and the latest cloud-based contact centre technology to monitor the customer journey, enhance your customer engagement programme and ultimately boost brand loyalty and sales.
About Thomas Rødseth:
Thomas has worked in the telco sector in Europe for over 20 years, including companies such as O2 and Telenor. He has a background in managing large contact centres, employing more than 1,000 agents, giving him first-hand experience of trying to achieve operational efficiencies whilst delivering a great customer experience.
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Wednesday, May 17, 2017
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