Article : Maria Corrons, Group Customer Service Manager, Truphone Talks Contact Center Industry Awards & Contact Center Best Practices
A Top Ranking Performers Award winner in Two regions this year, Maria Corrons of Truphone, a global mobile network that operates its service internationally, spoke to ContactCenterWorld.com about her experiences presenting in Singapore and Portugal on her way to the World Finals in Las Vegas, U.S.A. in November.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=VEGAS)
Maria: I think it gives recognition to the company and recognition to the people that actually do the hard work every day in the office. It is a way for us to go back and we can say to the guys, "You are doing a good job". I think that something like that really proves that they really are doing a good job, and that for me gives value to something like this.
ContactCenterWorld.com: Is this week unique and different from other contact center industry events that you have attended?
Maria: I think so. It has been really interesting to see everyone presenting and all of the really different stuff that they are doing. Even if it is not the same industry, I have been able to get tips from all the companies that do really good stuff, and find a way to actually get that into our industry and in a way that it would work in our contact center. I think that it has been absolutely valuable.
ContactCenterWorld.com: How excited is Truphone to be able to present in Vegas, at least for one award that we know of. It is a great benchmark for your company. Tell me about the excitement level of being nominated, being champion in Asia Pacific, getting that Vegas ticket.
Maria: Ahhhhhh!!! We are super excited. We are really excited. We have actually even started thinking about who are we going to take and what we are going to wear on stage, and at the gala, when everyone sees us, everyone will know that we are Truphone and we are proud of it.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=VEGAS
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Truphone is a global mobile network that operates its service internationally. It has headquarters in London, and offices in the United States, Australia, Hong Kong, Philippines, Spain, the Netherlands, Germany, Poland and Portugal.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, August 18, 2014