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Article : Maria Corrons, Group Customer Service Manager, Truphone Talks Contact Center Industry Awards & Contact Center Best Practices

Group Customer Service Manager
Truphone
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A Top Ranking Performers Award winner in Two regions this year, Maria Corrons of Truphone, a global mobile network that operates its service internationally, spoke to ContactCenterWorld.com about her experiences presenting in Singapore and Portugal on her way to the World Finals in Las Vegas, U.S.A. in November.
Here is the full (transcribed) interview.

If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW


ContactCenterWorld.com
: You presented in Sinagpore and you are going to Vegas. You presented in Portugal as well. Why are these awards worth fighting for?

Maria: I think it gives recognition to the company and recognition to the people that actually do the hard work every day in the office. It is a way for us to go back and we can say to the guys, "You are doing a good job". I think that something like that really proves that they really are doing a good job, and that for me gives value to something like this.

 

ContactCenterWorld.com: Is this week unique and different from other contact center industry events that you have attended?

Maria: I think so. It has been really interesting to see everyone presenting and all of the really different stuff that they are doing. Even if it is not the same industry, I have been able to get tips from all the companies that do really good stuff, and find a way to actually get that into our industry and in a way that it would work in our contact center. I think that it has been absolutely valuable.



ContactCenterWorld.com: How excited is Truphone to be able to present in Vegas, at least for one award that we know of. It is a great benchmark for your company. Tell me about the excitement level of being nominated, being champion in Asia Pacific, getting that Vegas ticket.
Maria: Ahhhhhh!!! We are super excited. We are really excited. We have actually even started thinking about who are we going to take and what we are going to wear on stage, and at the gala, when everyone sees us, everyone will know that we are Truphone and we are proud of it.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @truphone


About Truphone:
Company LogoTruphone is a global mobile network that operates its services internationally. It has headquarters in London, and offices in the US, Australia, Hong Kong, Philippines, Spain, France, The Netherlands, Germany, Poland and Portugal.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
  Company Blog   Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, August 18, 2014

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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