There are plenty of metrics and measurement methods that allow contact centers to study and gauge every facet of productivity and organization. We asked industry professionals how contact centers should measure the level of service they give.
A survey by Joss Jalbert, ContactCenterWorld.com
About ContactCenterWorld:
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Wednesday, April 7, 2010
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