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40 Nations Battling It Out To See Who Is The Best In The Contact Center World!
All around the World - The best contact centers and contact center professionals from 40 nations are competing to win the most prestigious industry awards from ContactCenterWorld – The Global Association for Contact Center Best Practices & networking. The elite entrants include the best from these nations who are putting themselves in the 9th annual global awards program with regional heats to decide who competes in the World finals later this year in Las Vegas
The awards are regarded by some as the ‘Olympics’ of the Contact Center World as national pride is at stake when the top contact centers compete head to head against others in the region. Unlike most other awards which are behind closed doors and entrants don’t learn anything new from others, these awards are open and everyone is expected to share their best practices meaning that everyone benchmarks and learns trade secrets – it’s a bit like watching a Olympians compete and see what they do that makes them top of the game and streaks ahead of the rest of the field – these trade secrets are openly shared in one of 4 conferences put on by ContactCenterWorld.com (www.ContactCenterWorld.com/conferences) and these are a great place for any contact center to attend – it’s an open format for all to learn – just like you would expect from an international event.
This year’s competition has drawn in strong contenders from 40 nations and we look forward to announcing the shortlist who will compete in the 3 regional finals taking place in Asia Pacific (Singapore event), Europe, Middle East & Africa (Lisbon, Portugal event) and North & South Americas (Orlando event)
The best from the Contact Center World 2014 include contact centers and professionals from: (in alphabetical order)
Commenting on the 2014 awards, Raj Wadhwani President of ContactCenterWorld added "There are those who think they do a great job and those that do!, These awards are for those in the latter category who are there putting everything on the line to prove it in front of their peers in an open format. We developed a great system to void bias and favouritism and it’s interesting to note that you won’t find companies sponsoring our awards and winning one at the same time! We invited the best to compete on a level playing field and everyone who performs at a World-class level has the same opportunity. I welcome any company who enters awards to come along and see what world class centers do and hear first hand from these amazing professional – you will learn a lot! The shortlist will be announced in days and the Contact Center World is waiting for this great announcement with much anticipation!"
If you missed your opportunity to enter the 2014 awards, don’t despair, you can learn from this years best at any of our upcoming conferences (www.contactcenterworld.com/conferences) and also will have the chance to enter for 2015 in the summer!
Published: Tuesday, February 11, 2014
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| 4.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486  |
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| 7.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more)  |
| 8.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
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