40 Nations Battling It Out To See Who Is The Best In The Contact Center World!
All around the World - The best contact centers and contact center professionals from 40 nations are competing to win the most prestigious industry awards from ContactCenterWorld – The Global Association for Contact Center Best Practices & networking. The elite entrants include the best from these nations who are putting themselves in the 9th annual global awards program with regional heats to decide who competes in the World finals later this year in Las Vegas
The awards are regarded by some as the ‘Olympics’ of the Contact Center World as national pride is at stake when the top contact centers compete head to head against others in the region. Unlike most other awards which are behind closed doors and entrants don’t learn anything new from others, these awards are open and everyone is expected to share their best practices meaning that everyone benchmarks and learns trade secrets – it’s a bit like watching a Olympians compete and see what they do that makes them top of the game and streaks ahead of the rest of the field – these trade secrets are openly shared in one of 4 conferences put on by ContactCenterWorld.com (www.ContactCenterWorld.com/conferences) and these are a great place for any contact center to attend – it’s an open format for all to learn – just like you would expect from an international event.
This year’s competition has drawn in strong contenders from 40 nations and we look forward to announcing the shortlist who will compete in the 3 regional finals taking place in Asia Pacific (Singapore event), Europe, Middle East & Africa (Lisbon, Portugal event) and North & South Americas (Orlando event)
The best from the Contact Center World 2014 include contact centers and professionals from: (in alphabetical order)
Commenting on the 2014 awards, Raj Wadhwani President of ContactCenterWorld added "There are those who think they do a great job and those that do!, These awards are for those in the latter category who are there putting everything on the line to prove it in front of their peers in an open format. We developed a great system to void bias and favouritism and it’s interesting to note that you won’t find companies sponsoring our awards and winning one at the same time! We invited the best to compete on a level playing field and everyone who performs at a World-class level has the same opportunity. I welcome any company who enters awards to come along and see what world class centers do and hear first hand from these amazing professional – you will learn a lot! The shortlist will be announced in days and the Contact Center World is waiting for this great announcement with much anticipation!"
If you missed your opportunity to enter the 2014 awards, don’t despair, you can learn from this years best at any of our upcoming conferences (www.contactcenterworld.com/conferences) and also will have the chance to enter for 2015 in the summer!
Published: Tuesday, February 11, 2014
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) |
| 8.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 15.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 16.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
| 17.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
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