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Article : Natural Language - A challenging new generation technology

By George Seroukas, Director, Vocalcom

All companies who are part of the current natural language industry manage solutions based on keyword matching systems, basic semantics, and synonymous use and hierarchies, therefore, these solutions are not pure systems of natural language comprehension.

One of the major advantages of Natural Language technology, with regard to existing solutions, is the generation of a natural and flexible dialogue adapted to users, not being a directed or predefined dialogue.

N
atural Language is a multilaguage solution that allows to understand what a customer is requesting and to adapt the conversation and connect to the corresponding information systems. A high adaptation capacity to users allows the system to recognise their profile: language, age range, cultural, geographical and professional level, etc., and in consequence to apply a specific dialogue strategy. As it's natural, users expect and receive a dialogue according to their profile.

Natural Language manages voice and chat dialogues with capability of changing the language during the conversation using the same resources for both, analyzing sentences in microseconds with a total lexical level scalability in massive exploitation environments (up to 15.000 simultaneous dialogues benchmarked on one unique server Intel(R) Xeon(R) 3,2 GHz - 4 GB RAM).

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How Natural Language helps your business?

This technology allows you to treat your customer's requests 24\7
and is a high value tool that helps reduce customer care costs, helps enhance sales resources, helps improve response time and service and helps build customer insight.


About Vocalcom:
Company LogoVocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 1,400 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Friday, April 11, 2008

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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