Article : Nina Martsin, Head of Customer Relations, Kyivstar Jsc, Ukraine Discusses Contact Center Best Practices, Networking Events & Awards
Nina Martsin, Head of Customer Relations for Kyivstar Jsc in Ukraine, a company which provides voice and data services through the full range of technologies in wireless and fixed networks, and converged services for large and national companies. Martsin spent some time with ContactCenterWorld.com and spoke about her experience competing at The Top Ranking Performers Awards in Portugal.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=VEGAS)
ContactCenterWorld.com: Did you have a good week? Did you enjoy it?
Nina: It was a great week in Lisbon at the Contact Center award eliminations and I have really enjoyed being here to meet professionals from all of Europe and to be part of this society.
ContactCenterWorld.com: Did you make a lot of friends this week? Some connections that you can continue on with after the conference is over?
Nina: Yes, I heard good ideas and I understand that I need more time after the conference to look at all the presentations and the details to understand the best experience and these cases will be our connections in the future. Definitely, I will be in touch with the people who presented these ideas.
ContactCenterWorld.com: Would you recommend this to somebody who has never been?
Nina: Of course. It is a very interesting event and I highly recommend this to any company who is in the industry of call centers, customer relations and customer care, yes. Any industry.
Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=VEGAS
Today's Tip of the Day - First Call Completion
More Editorial From Kyivstar
Kyivstar is the number 1 operator in the telecom market of Ukraine. About 25 million customers have chosen its services. Kyivstar is the Ukrainian business unit of the International telecom player VimpelCom Ltd. Kyivstar provides voice and data services through the full range of technologies in wireless and fixed networks, and converged services for large and national companies. Our mission: we make life better by providing telecommunication services of the highest quality. All our actions are subordinate to idea of Active Care about customers. Our vision: to be the best and the most trusted company in Ukraine.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, August 27, 2014