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Contact center managers always speak of the passion required to succeed in this field. But even the most passionate and dedicated leaders are faced with difficulties and challenges that put all their experience and skills to the test. Industry professionals tell us what they believe are the harder aspects of running a contact center.
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Wednesday, July 15, 2009
1.) | CrankWheel CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Bharat Parshotam Head Direct Delivery Absa |
Nuryanto - Head of CSM Operation Bukalapak |
Emmanuel Omoike Team leader QPhoto Pty |
Sindhu Porwal Deputy Vice President ICICI lombard |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Danny Singer Founder& Chief Product Officer Noetica |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Zulkifly - Internal Auditor BPDPKS-Directorate General of Treasury |
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