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Article : Oleksandr Oborotov, Supervisor, Adelina Holding LLC Chats Contact Center Best Practices, Industry Awards & Networking With Colleagues

Oleksandr Oborotov, a supervisor with Adelina Holding LLC in Ukraine, which provides professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages. He stopped by for a quick conversation with ContactCenterWorld.com to tell us about his experience at the Top Ranking Performers Conference in Portugal.
Here is the full (transcribed) interview.

If you are interested in hearing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)



ContactCenterWorld.com
: Did you have a good week?

Oleksandr: Yes, I had a good week.

ContactCenterWorld.com: Why?
Oleksandr: I especially liked networking because it was very fun and I met many people that I communicated with and it was very interesting. The networking experience is why I came here to share some experiences and gain some experience.



ContactCenterWorld.com: Did you learn?
Oleksandr: Yes, of course, and then I will come back to my country and I will pass this knowledge and experience to other agents. I will try to introduce all that I have learned to not only my team, but I will pass it to the others at my call center and we will try to do a better job.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

 

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

 

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

 

#contactcenterworld, @adelina_cc

 


About Adelina Holding LLC:
Company LogoAdelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages. Today our team of more than 2000 employees provides a whole range of services in the following directions: - Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies, etc.; - Consulting to improve Customer Service and Sales results; - Mystery Calling & Mystery Shopper for quality assessment; - Outstaffing with a full cycle of paperwork; - Software development & coding for Call Center needs. We guarantee a high level of reliability working on 7 independent call center sites located at Kyiv, Lviv, Kharkiv, Belgorod, Minsk & Almaty.
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About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, September 5, 2014

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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