Oleksandr Oborotov, a supervisor with Adelina Holding LLC in Ukraine, which provides professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages. He stopped by for a quick conversation with ContactCenterWorld.com to tell us about his experience at the Top Ranking Performers Conference in Portugal.
Here is the full (transcribed) interview.
If you are interested in hearing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
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ContactCenterWorld.com: Did you have a good week?
Oleksandr: Yes, I had a good week.
Oleksandr: I especially liked networking because it was very fun and I met many people that I communicated with and it was very interesting. The networking experience is why I came here to share some experiences and gain some experience.
ContactCenterWorld.com: Did you learn?
Oleksandr: Yes, of course, and then I will come back to my country and I will pass this knowledge and experience to other agents. I will try to introduce all that I have learned to not only my team, but I will pass it to the others at my call center and we will try to do a better job.
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INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
About Adelina Holding LLC:
Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages. Today our team of more than 2000 employees provides a whole range of services in the following directions: - Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies, etc.; - Consulting to improve Customer Service and Sales results; - Mystery Calling & Mystery Shopper for quality assessment; - Outstaffing with a full cycle of paperwork; - Software development & coding for Call Center needs. We guarantee a high level of reliability working on 7 independent call center sites located at Kyiv, Lviv, Kharkiv, Belgorod, Minsk & Almaty.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, September 5, 2014
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