#contactcenterworld, @brightpatternus
As more consumers use digital channels to talk to friends and family, the more they expect to find top brands on all their favorite digital channels, such as chat, forums, and social messengers. Companies need to respond by meeting their customers on these channels, or else risk losing them to the competition.
Business processing outsourcing companies (BPOs), in particular, need to respond swiftly to new client demands and offer a service that is impressive and efficient without breaking the bank.
Omnichannel Technology for BPOs
BPOs can use omnichannel contact center functionality to differentiate their offering and stand out among the competition. They can also experience cost savings when consolidating from multiple vendors to a single platform that provides all necessary channels. BPOs should select a contact center solution that includes the following features to gain and retain top brands.
Offer your clients the most innovative contact center technology available.
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.
Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Thursday, June 14, 2018
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