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If we can send a vehicle to mars, why can’t we reliably get prospects on the phone when outbound dialing? The expectation of having a live conversation with a prospect has changed radically. There are 8 facts you need to know before acquiring agent assisted technology/services as outlined in the following artile by ConnectLeader VP of Sales Matt Stanton
We’re fortunate to live in a time that has technology solutions for nearly everything. Out of soap? There’s an app for that. Need a ride home? There’s an app for that too. Today, technology helps us solve most of our problems, whether they are difficult or mundane.
But if we can send a vehicle to mars, why can’t we reliably get prospects on the phone when outbound dialing? The expectation of having a live conversation with a prospect has changed radically. Here’s why: For decades, the telephone was the single most useful tool for sales. As telephones became a ubiquitous object on every desk, they became mundane and lost their "#1 useful tool" status.
Many technologies are cyclic in nature as common problems never truly go away. While you weren’t looking, agent assisted dialing technology stepped in and made the phone a valuable, high-yield function of sales again. Agent assisted dialing systems allow you to have more conversations, that yield more revenue. Agent assisted dialing, as part of a sales acceleration platform, is invaluable in navigating a high volume of calls (BDR/SDR/LDR) or for campaign-based activities such as determining who from 3,000 trade show leads should enter the sales pipeline. But remember, it’s not about the dial, it’s the conversation that counts!
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Here are 8 facts you need to know–before acquiring agent assisted technology/services:
Always remember to pay for the number of connections you get, serviced by a vendor that incents their agents to complete calls and make connections. Because, it’s not the dial, it’s the conversation that matters and it’s not the activity, it’s the outcome that will fill your sales pipeline.
About Matt Stanton:
Matt has over 20 years of sales experience in the B2B software industry leading organizations for both startups and enterprise businesses. At ConnectLeader, Matt manages all aspects of sales, from identifying new markets, to leading the sales team, to meeting their revenue targets.
Published: Monday, May 22, 2017
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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