Article : Potential Pitfalls with Remote Workers
We keep hearing about all the positive things that a remote worker program can bring to a company, but surely there are still some negative aspects that need to be addressed. We asked industry professionals what they believe to be the potential pitfalls of employing remote workers.
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- Martin Catchpole, Operations Director, Call Catcherz Ltd, United Kingdom
- Sarah-Jane Heber-Hall, Operations Director, Computertel Ltd., United Kingdom
- Steve Mosser, CEO, Sensee HomeAgent Network, United Kingdom
Ability to conduct team building initiatives is reduced
Depending on the technology requirements of the remote worker, potential quality of service issues may arise impacting customer satisfaction, FCR, etc. (i.e. IP calls with poor quality, DSL or Cable modem drops mid call, etc.) Planning is key and requirements must be clearly documented, communicated and validated on a regular basis to ensure standards are being met"
- Natalie Romano, Managing Director, Avaya, United States
- Richard Melling, Director, Wavenet, United Kingdom
- Dean LaGrow, Call Center - Manager, Phlanges Design, United States
Recruiting: You simply cannot utilize the same methods used to recruit in-center employees."
- Gene Schaedel, Call Center Management Consultant, United States
- Mary Naylor, CEO, VIPdesk Connect, United States
- Mike Boyle, Consultant, Independent, United Kingdom
Today's Tip of the Day - Choose Your Rota!
ChildFund International is a nonprofit organization that envisions a world where every child is free to live at their fullest potential, no matter where they’re from or what challenges they face. ocated in Southeast Asia between the Indian and Pacific oceans, the Republic of Indonesia is the world's third most populous democracy and the largest Muslim-majority nation. It is made up of thousands of islands and dozens of active volcanoes, and Indonesia is particularly vulnerable to natural disasters, which have a disproportionately negative impact on poor and marginalized communities. Some communities are still trying to recover from the December 2004 tsunami, which killed more than 100,000 people just in Indonesia. During the past decade, ChildFund has expanded its work to train people in vulnerable communities how to reduce their risk during disasters and, in broader ways, be prepared to provide safe places for children in the immediate aftermath of storms and other crises. ChildFund has served children in Indonesia since 1958.
Published: Wednesday, October 28, 2009
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