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Article : Recruitment Sources

There are a variety of ways contact center go about recruiting staff to their centers, and each one has different levels of success. We asked our members what methods they use to recruit new agents, and received answers as varied as the centers themselves.

A great source for posting openings in your contact center is to use the ContactCenterWorld Job-Post feature. Easy to use, read by thousands - it will help you to quickly find that ideal employee. You can find it at this link:

https://www.contactcenterworld.com/job-center.aspx

Want to find out about the Best Recruitment Campaigns in the world? It is one of the catagories at our world conference and you can learn what really works! Find out more Here:

https://www.contactcenterworld.com/conferences/

Rix Limbaro
Office Clerk
Philippines

"We can recruit staff by posting a necessary and relevant position thru online application or online job registration so that we can contact them if they are qualified for such position being needed."

 
Elizabeth Double
Call Center Trainer
CRF, Inc.
United States

"We typicaly recruit through traditional advertising- newspapers, radio and television ads. Because we have our center in a relatively small community, word-of mouth- is also valuable for recruiting."

 
Moayyed Jafri
Quality Assurance Manager
AMAP Business Services LLC
Pakistan

"Seminars at Universities Colleges; Online Advertisement Through different Sites; Print Media; Personal Head Hunting"

 
Cq Quest
Legal Advisor
N/A
Kuwait

"Am sorry but newspapers & colleges don't work for us. We take this category of applicants for internship. However, we prefer to deal with Mri-Net a professional profiling not cv forwarding HR specialist recruitment agency."

 
Saif Kamal
Research Associate
Heidrick & Struggles
Thailand

"Heidrick & Struggles is one of the global leaders in executive search, our placement is solely on the top management. The Candidate's skills are more than contact centre; but set up, deep understading of the firm;s clients' business and the functional vertical in which the call centre will operate in. For this we recruit through out business understanding, in house database with the support of our Global Knowledge Management Centre."

 
Gerald Williams
HR Director
Dialog Direct
United States

"Websites, job fairs, radio ads, newspapers, in-house career days"
About Dialog Direct

Since 1987, NOVO 1 has been dedicated to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands. NOVO 1's Smart Desktop Solut... (read more)
 
Stephen Perry
Professional Search Recruiter
Volt Workforce Solutions
Canada

"When looking for agents for my clients I use Monster.ca along with facebook and word of mouth"
About Volt Workforce Solutions

How We Can Help We believe that people are more than a collection of keywords on a resume. Personality and ambition are as much a part of your value as your work experience, so we strive to get to kn... (read more)
 
Corinne Rodriguez
Talent Acquisition Manager
Philippines

"online job portals; newpapers, jobfairs - college, professionally organized, employee referrals"

 
Daria Guttilla
Training and Quality Assurance Manager
Enhanced Customer Care
United States

"We use a variety of resources to recruit. We often reach out to our existing staff for referrals, as our employees know the organizational culture and expectations better than any external resource. If we have specific language needs, we will research area populations where our language needs can be met, and then recruit locally (i.e. through ethnic churches). In addition to these resources, we also post openings on general locally focused websites (i.e. Craigslist.com) as well as industry websites."

 
Nick Quant
HR Director
Spokenfor
United Kingdom

"Internet, working links, specialist job agencies."

 

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Friday, October 2, 2009

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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