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Article : Right People, Right Place, Right Job

Nothing is more important to an effective Contact Centre than the team of people who work there. Not just the right people, but the right mix of people. It is vital to the health of a Contact Centre that companies understand the kinds of people that make different centres work.

Paul Broderick, Operations Director of contactUs said: "We have been supplying Call, and more recently, Contact Centre specific recruitment and training programs for over four years but we began to recognise a growing impatience within the industry towards the traditional recruitment services offered by the high-street agencies"

"We launched contactUs as a reaction to this feeling, aiming to provide Contact Centre and HR Managers with an alternative,

or in other words a proven sympathetic and comprehensive approach to volume Contact Centre recruitment. And we continue to receive a very welcome and warm response"

Over the last four years while helping our Clients find not just the right people, but also the right mix of people, contactUs has grown teams of experienced recruitment specialists with a single focus – to provide the most dynamic and enthusiastic approach to recruitment in the Contact Centre industry.

The result - now in place and already proving highly successful - is a unique module-based service menu, which allows clients to be involved to whatever degree they wish.

Before we undertake any assignment, we work closely with our Client to understand their specific needs and to clarify expectations on both sides.

By placing a dedicated account team on site to experience first-hand the atmosphere and cultural 'fit' of the relevant department via 180 degree benchmarking assessments both within and without the actual Contact Centre environment.

Once the recruitment brief has been finalised and a competency checklist agreed, we will draw up a media schedule and recruitment campaign tailored specifically to attract the 'right' candidates for your roles.

Candidates respond to a dedicated 0800 recruitment hotline or are identified by our intelligent database search engine and the "customer experience" each candidate receives is agreed to by each Client. This service is standardised for each project and highly quality-driven - as you would expect from an IIP and ISO 9002 accredited company.

Having successfully completed volume projects over short and longer fixed time frames we have the relevant experience to provide any Client with a structured and deliverable solution that they can have confidence in – irrespective of industry, location or time-frames.

As an experienced provider of training, contactUs aims to develop your people in line with a companies evolving business objectives. Our Contact Centre trainers will visit an organisation to assess the processes employed and skill sets required, before developing and delivering individually tailored programs.

"We are working with many of the significant names within our industry simply because we deliver what we say we will. We have put a premium on the Service, Transparency and (industry and client) Understanding that have been vital to our development to date and we will continue to do so"

"Enthusiasm and experience are a powerful combination and we believe they are vital to the success of our company" Broderick said: "The bums on seat mentality of volume recruitment is long extinct."

Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Thursday, July 18, 2002

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