Article : Rod Sheriff, Customer Service Director, Truphone Shares His Thoughts On The Importance Of Contact Center Industry Awards & Sharing Best Practices
Rod Sheriff of Truphone, a global mobile network that operates its service internationally, rose to the occasion and captured a Top Ranking Performers Award in Portugal and now has his sights set on Las Vegas in November. ContactCenterworld.com wanted to capture his thoughts on what the experience meant to him and Truphone.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=VEGAS)
ContactCenterWorld.com: What makes this week valuable for you?
Rod: Seeing everyone else, and getting some gems of information. Meeting everyone and networking. It has been great people here.
ContactCenterWorld.com: So are you going to be able to foster some relationships that will continue on post conference?
ContactCenterWorld.com: What would you tell someone who has never been before? Is it worthwhile checking out? Is there a return on investment for this conference?
Rod: It is a fantastic experience actually. It is different to other awards in that you get see everyone else’s presentations, so you get a lot of value from a company perspective and a lot of ideas that you come away with. Also the people that you meet. There is a really strong network here and everyone is friends by the end of it. It is fantastic!
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=VEGAS
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Truphone is a global mobile network that operates its service internationally. It has headquarters in London, and offices in the United States, Australia, Hong Kong, Philippines, Spain, the Netherlands, Germany, Poland and Portugal.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, September 1, 2014