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Article : Ron Resavy, Client Services Manager, Billtrust, Discusses Contact Center Industry Networking Events, Awards & Best Practices

Ron Resavy, Client Services Manager with Billtrust, a company dedicated to improving the billing process for customers, saving them time and money, is scheduled to appear at the Top Ranking Performers Awards in Las Vegas, U.S.A. He took the time to speak with ContactCenterWorld.com and he opened up about what it means to make meaningful connections with industry leaders at our conferences.
Here is the full (transcribed) interview.

If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)

 



ContactCenterWorld.com:
Is this your first conference?
Ron: It was.

ContactCenterWorld.com: Did you enjoy yourself?
Ron: It was a fantastic time!

ContactCenterWorld.com: What made it a good week for you?
Ron: Any time that you can interact with your peers and collegues within the same industry, you have an opportunity to learn and gain a different tool set to come back home and work with. You can't replace those types of experiences. You can read books, you can go through course work, but this is really interactive and a valuable lesson for all of us.



ContactCenterWorld.com: In terms of other industry events, how did we do in terms of our job when it comes to you the conference delegate?
Ron: Right from the beginning you said that you were different and you were. You had the ability to bring all of us together and to listen to each other and not have endless drone sessions. We can interact with each other and listen to each other and it is peer to peer, and that is most important, and you have stuck to your guns with that as an organization and we all really benefitted from it.

ContactCenterWorld.com: Now that you got your feet wet, what would you say to somebody else who has never been?
Ron: It is absolutely worth the investment. You take the time to invest in your corporation or company, you look at your service and clients and what is going to make you stronger. These are the types of things that make you stronger. Absolutely would recommend.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @billtrust


About Billtrust:
Company LogoBilltrust™ is dedicated to improving the billing process for our customers, saving them time and money. We have developed state-of-the-art products and services designed to simplify the billing process. Our knowledgeable staff has experience in paper billing, electronic billing and payment, customer service, operations, and IT. We have developed a unique suite of outsourced billing solutions. This comprehensive solution includes outsourced paper billing, fax billing, email billing, hosted online billing (EBPP & EIPP), and a web-based bill archiving and customer service tool called CustomerCare. Billtrust has earned the reputation as a trusted provider of comprehensive, next-generation outsourced billing services for corporations in a wide variety of vertical markets. We have partnerships with more than a dozen software companies, buying groups, and trade associations who have selected Billtrust as their recommended billing service provider.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Tuesday, September 2, 2014

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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