Ron Resavy, Client Services Manager with Billtrust, a company dedicated to improving the billing process for customers, saving them time and money, is scheduled to appear at the Top Ranking Performers Awards in Las Vegas, U.S.A. He took the time to speak with ContactCenterWorld.com and he opened up about what it means to make meaningful connections with industry leaders at our conferences.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Is this your first conference?
Ron: It was.
ContactCenterWorld.com: Did you enjoy yourself?
Ron: It was a fantastic time!
ContactCenterWorld.com: What made it a good week for you?
Ron: Any time that you can interact with your peers and collegues within the same industry, you have an opportunity to learn and gain a different tool set to come back home and work with. You can't replace those types of experiences. You can read books, you can go through course work, but this is really interactive and a valuable lesson for all of us.
ContactCenterWorld.com: In terms of other industry events, how did we do in terms of our job when it comes to you the conference delegate?
Ron: Right from the beginning you said that you were different and you were. You had the ability to bring all of us together and to listen to each other and not have endless drone sessions. We can interact with each other and listen to each other and it is peer to peer, and that is most important, and you have stuck to your guns with that as an organization and we all really benefitted from it.
ContactCenterWorld.com: Now that you got your feet wet, what would you say to somebody else who has never been?
Ron: It is absolutely worth the investment. You take the time to invest in your corporation or company, you look at your service and clients and what is going to make you stronger. These are the types of things that make you stronger. Absolutely would recommend.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
Billtrust™ is dedicated to improving the billing process for our customers, saving them time and money. We have developed state-of-the-art products and services designed to simplify the billing process. Our knowledgeable staff has experience in paper billing, electronic billing and payment, customer service, operations, and IT. We have developed a unique suite of outsourced billing solutions. This comprehensive solution includes outsourced paper billing, fax billing, email billing, hosted online billing (EBPP & EIPP), and a web-based bill archiving and customer service tool called CustomerCare. Billtrust has earned the reputation as a trusted provider of comprehensive, next-generation outsourced billing services for corporations in a wide variety of vertical markets. We have partnerships with more than a dozen software companies, buying groups, and trade associations who have selected Billtrust as their recommended billing service provider.
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, September 2, 2014
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.