Article : Ronnie Murray, Operations Manager, Smart Service Queensland Shares Her Thoughts On Sharing Contact Center Best Practices & Networking Internationally
Ronnie Murray with Smart Service Queensland, which provides access to the Queensland Government, attended the Top Ranking Performers Awards in Singapore. Her experience at the conference helped her gain a new appreciation for the industry in Asia-Pacific. She spent some time talking with ContactCenterWorld.com.
Here is the full (transcribed) interview.
If you are interested in hearing from Smart Service Queensland, they will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Did you enjoy yourself?
Ronnie: Yes, I had a great time. It was awesome.
ContactCenterWorld.com: What made it awesome?
Ronnie: I think for me, it was the first time I have been amongst so many different people of different cultures, in one place with the same passion. It didn't matter how different we were, even the size of our contact centers and what we have done, we all feel the same way about what we do and that was just a great feeling.
ContactCenterWorld.com: What did you pick up from the other presentations?
Ronnie: I really enjoyed the quality workshop. We are currently looking at our quality program and opportunities to transform that, so I got some great tips and hints from that, which I was yammering away to my team back in Australia, saying, this is an awesome idea and I think they thought they were going to get a break from me this week and they didn't, so it was really good.
ContactCenterWorld.com: Would you recommend it and why, to other people that have never been here before?
Ronnie: I definitely would. It really opens up your eyes to just how big this industry is and how important it is across the world. I think that it is very easy to just see your little space in your own country, but to understand, particularly in the Asian countries, just how massive this industry is, and how passionate the people are. It is really inspiring.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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About Smart Service Queensland:
Smart Service Queensland provides the front door to the Queensland Government.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 26, 2014
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