Article : Saravanen Belusami, General Manager, VADS Berhad, Talks About Contact Center Best Practice Sharing & Networking
Saravanen Belusami of VADS Berhad, a Malaysian Managed ICT Service provider whose main activities are Value Added Services, IT Services and Business Process Outsourcing, attended the Top Ranking Performers conference in Singapore and shares with ContactCenterWorld.com his thoughts on why more international companies should be attending this best practice conference series.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Was this a good conference?
Saravanen: Fantastically good! Comparing it to all the seminars and conferences that I have attended, I think that this is an eye opener for everyone. I would recommend this to all my other colleagues and office to attend next year.
ContactCenterWorld.com: Was it easy to share best practices? Did you pick up a lot throughout the course of the week?
Saravanen: Definitely. I think for the past 5 days, I got the opportunity to attend the full conference, and I think that a lot of the practices that are being held and being practiced by the other companies, I could actually bring it back to my country. I believe that more people in the contact center industry should be attending this conference because a lot of practices are being held and used by other countries can be used in their own organization.
ContactCenterWorld.com: Did you figure it out over the course of the week? What this conference is all about?
Saravanen: Definitely. This particular conference, I would bring in more people to participate next year, not only to share but to compete in anything that they could compete in.
ContactCenterWorld.com: How easy is it to get to know some of the delegates throughout the week?
Saravanen: I was a bit nervous on day one. How am I going to mix around with people from New Zealand, from Australia, from Singapore, from Japan, but after 5 days I think that we are one family. We are like one family, sharing things within the organization, sharing it with an easy flow.
ContactCenterWorld.com: What would you say to somebody that is looking at the website, never been, doesn’t know what it’s all about?
Saravanen: Whoever doesn’t go in, it is a big loss, because there is a lot of opportunity, a lot of information inside there that can be used. It is an opportunity for people to understand what good things are happening at other contact centers in other countries. From my own experience any time I start communicating with my other colleagues in Indonesia or in Japan, they are communicating and they are sharing best practices and it is great.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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About Vads Berhad:
VADS Berhad (VADS) is a Malaysian Managed ICT Service provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today we are wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries. Our main activities are Value Added Services, IT Services and Business Process Outsourcing. We bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. We empower businesses with value-based innovative solutions and services by offering our expertise in what we do best that allows you to focus on what you do best - your core business. Our Service Offerings: 1. Customer Experience Management 2. Revenue Generation and Protection 3. Knowledge Process Outsourcing 4. Learning and Talent Management 5. Business Suites / Facilities Management
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, August 28, 2014
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