Article : Selecting a Call Centre Provider
By David Daly, MD, MVA Consulting
When I first started out in the marketing business, a client told me that she preferred her suppliers to be either competent and likeable, or not so likeable but still competent. What she always feared, she told me, was a supplier she liked but who was unable to deliver what she wanted. By the time she got rid of the supplier, she had grown to hate them, and regretted the lost relationship that she once had.
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About MVA Consulting:
MVA Consulting is an independent customer management and contact centre consultancy which provides effective support to both clients and outsourced contact centre organisations. We support our clients with the following services - Customer Management & Contact Centre Strategy - Procurement & Implementation of Outsourced Contact Centres - Outsourcing Contract & Pricing Analysis, Negotiation and Support - Bid Management, Solution Development & Response Writing - Performance Improvement, Audit/Analysis of Contact Centres - Industry Reports & Analysis - Education & Training Our focus is on providing straight, factual support to our clients, with clear actions, recommendations and deliverables – many of which we can deliver ourselves.
Published: Thursday, November 29, 2012
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