Article : Setting Up Remote Administrators
These days, it’s not only the agents that are getting the opportunity to work remotely. As companies try to reduce costs by downsizing their brick and mortar operations, even company administrators are being set up to work from home offices. How does a company go about setting up remote administrators? We asked some industry professionals for the answer...
- Mike Boyle, Consultant, Independent, United Kingdom
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- Jason Snell, Assistant Manager, Elavon, United States
- Gene Schaedel, Call Center Management Consultant, United States
1. Move existing office workers home - this requires careful selection process as home workers do not have the same social support networks
2. Recruit specifically for home workers
The technology piece is critical - issue shuch as bandwidtth and security are important factors to consider."
- Patrick Flanagan, Vice President - Customer Sales & Services, Carnival Australia pty ltd, Australia
Today's Tip of the Day - Who Do You Want?
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, October 9, 2009
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees ...
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Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.