Article : Simple Guidelines to Enhance Customer Relations
"This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." Western Union internal memo, 1876. Considering the value and importance we place on the telephone today, it's hard to imagine a time when the kind of sentiment uttered by Western Union was plausible. For as much as technological has modernized the way we communicate, businesses consistently rely on the telephone to drive revenue and enhance relationships.
Competitive pressures and the drive to form deeper customer relationships have companies rethinking how they cultivate interaction with customers. Companies continue to look for ways to strengthen and reinforce customer satisfaction levels by reaching out and optimizing customer contacts.
Here are some helpful tips to create the right impression for callers to your company:
The following list represents phrases that should never be used in response to a query by a caller:
The need to differentiate your business from the competition has never been more important. By providing front-line employees with the tools they need to do the job to the best of their ability, you can be certain positive results will be evident through increased revenues and customer attrition.
Today's Tip of the Day - Experiment
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About Bill Wilson:
As president and CEO of ConverTec Inc., Bill Wilson is responsible for the strategy and direction of the company. He has spent more than a decade in senior and executive level positions. Bill built the company's management team and has established a worldwide distribution network for ConverTec's suite of products.
About Komutel inc:
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user friendly, versatile and value added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more.
Published: Friday, January 2, 2004