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Article : Some of the features that you must seek in Your Call Centre Software Solution

The developing countries are slowly and steadily becoming the hub for call centers and if you talk particularly about India, in that case, the competition is at its highest culmination. In this country, the competition has just got stiff on account of the emergence of players from Philippines and China. So, if you are planning to open a new call center, in that case, you must tune up your spirits for a bold show. And if you ask how to achieve this pursuit, call center software solutions can be the answer that you seek. Through their exceptional features that these software solution provides, you can improvise call handling and your call management system will always let customers have the best experience of being served every single time with the same spirit and the same positive result.

So, if you have to do away with these Chinese and Philippines players then you have to have the best call center software solutions. However, since you might be new in this business, you might not have the right information that is needed to streamline everything. So, just take a quick look at some of the traits that you must seek in your software solutions that you have planned to avail for your call center business.

Some of the Features of a Good Call Center Software Solution:

Technically, call center deals in both inbound and outbound solutions; however, if your solution is inbound based, in that case, you must avail the software solutions that have these features intact in them.

Automatic Call Distribution

If your call center software solution has an ACD support, in that case, half the battle has already been won. When you have ACD, you dramatically reduce holding time, waiting time and improve the first call resolution. So, customers are always having a positive image about the company since they are always getting optimum call resolution every single time. This would lead to faster expansion of the business and better list of satisfied customers to always act as a brand ambassador for the company.

Skill Based Routing

When you have a call distribution system in your call center that routes the call directly to the most eligible agent to provide the resolve, in that case, one thing is evident that you have definitely built a castle of satisfied customers. When customers call they never want to repeat the same old story over and over again. With the help of call center software solutions, the call gets routed to the right person who has the answer for their queries and accordingly the customer’s problem is resolved. So, you multiply your chances of satiating the customer and provide them the resolve that they need every time in the simplest way possible - bottom-line, brand building happens with every call and the business grows.

Business Tool Integration

Now-a-days you can also integrate the CRM with your call center solution, so if your call center software allows that then your agents can improve their productivity and improve the sales prospect with the help of OneCRM, SugarCRM so on and so forth. When a 360 degree approach gets functional in your organization, you tend to garner more benefits then it is technically possible.

Simplified IVR

If you want the best call center solution, you must in all probabilities look forward to optimizing your IVR. If the IVR is optimized, customers will not get infuriated and frustrated while availing the service that you provide.

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Published: Wednesday, June 3, 2015

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2021 Buyers Guide IVR

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Computer Data Services, LLC

Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870


Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511


MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

Nuxiba Technologies

Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

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