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Article : Telemarketing Appointment Setting Testing, Testing, 1…2…3

#contactcenterworld

Telemarketing appointment setting can be a game changer for any sales team. Appointment setting allows your sales experts to focus their time more efficiently with customers and clients who have already expressed some level of interest. Of course, they likely already have a book of business to work through, but what comes next? Where will they get the new leads? Telemarketing appointment setting is a great way to work through cold calls, and setup your experts with viable contacts to work. Once your internal contact list has been worked through, it's important to find the next best lead source. Let's take a look at the top 3 best practices in structuring a test with a new list source.

1. Find Your Best SIC and NAICS Codes for Telemarketing Appointment Setting Success

Ultimately, one of the first deciding factors in selecting a new lead source for Telemarketing appointment setting is the quantity of leads from the new source. While bigger lead counts don't equal better leads, it's important to know what sources can provide the most leads. A best practice here is to establish the SIC (Standard Industry Classification) codes or NAICS codes that are applicable to your type of business and utilizing the same SIC and NAICS codes across all lead sources when sourcing leads to compare apples to apples. This is the best way to fairly evaluate lead quantities from different sources.

2. Test New Lists With Mid-Level Telemarketing Appointment Setting Agents

Your gut instinct may be to put your top producers in the fresh leads to test the new leads, but that isn't always the best plan. Your top producers will typically be able to make the most out of even the weakest leads and skew the overall results. Conversely, it can also negatively impact your evaluation by utilizing your lower producers to test a new lead source and leave your top producers in the proven leads to do what they do best. To truly test a new lead source, you should focus on your mid-line performers to give you the most accurate results.

3. Test Only One New Variable at a Time

Keeping as many variables consistent to your existing lead source is of utmost importance to fairly evaluate the new source. Don't try new scripting or rebuttals etc., as then it's nearly impossible to see if the new list source is viable. Was it truly the leads that were good/bad, or was it the change in scripting/rebuttals that gave those results? While consistency is important, the one variable to adjust is the times at which you test. Some time zones have a sweet spot for contact, so adjusting your time dialing in each time zone will give you the best over-all evaluation of the viability of the lead source. Time of year can also play a part in results here too and should always be considered when testing a new lead source.

While there are never any guarantees to the viability of leads in a new list, keeping these things in mind will give you the data you need to evaluate. Telemarketing for appointment setting can certainly accentuate your existing book of business. Successful telemarketing for appointment setting starts with testing the leads.

#contactcenterworld


About Ryan Apodac:
Ryan Apodac is an Operations Manager/Training Leader for Quality Contact Solutions, a leading outsourced telemarketing organization. With a background of more than a decade in sales, Ryan is passionate about developing and delivering training that ultimately results in improved performance for client programs. Ryan can be reached at Ryan.apodac@qualitycontactsolutions.com or 516-656-5127

About Quality Contact Solutions:
Company LogoQuality Contact Solutions (QCS) is a 100% U.S.-based B2B and B2C telemarketing and call center solutions provider. QCS is PCI Level 1 certified, experienced in many different industry verticals, and has 15 different locations in the U.S.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Tuesday, January 22, 2019

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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