Companies spend enormous amounts of money to get customers to call. When customers do call, they really expect you to tell them about your products, services and special offers. It is important to satisfy their initial requests and answer their questions first. And it is just as important to educate them about your other products, services and special offers. Even if they don't buy from you today, it positions your company for one-stop shopping and makes buying from you easier and keeps them from shopping around. The more products customers' purchase from your company, the more committed they are to your company. Just remember, the most important part of sales is YOU and your knowledge of the products and services that your company offers. 10 Tips for Add-on and Up Selling
Different products you offer appeal to different customers for different reasons. Choose words to pique your customers' interest; words like: help, save, new, results, guarantee, free, proven, easy, money, and discovery. People buy from people. You will make the difference when you care for your customers' needs and educate them about your other products, services and special offers! About the Company |
Published: Monday, September 29, 2003
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