Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Thamer Noori
Director of Industrial Security and Safety Dept.
Richard Kimber
CEO and Founder
Suman Deep
Technical Architect

Article : The Benefits of VoIP for Small Businesses: Cost Savings and More


Author: Sandip Patel, BDM, Vindaloo Softtech

 In today’s cutthroat competition, every small business is seeking ways to streamline operations and increase productivity cost-effectively and without compromising efficiency.

VoIP, or Voice over Internet Protocol, the technology that allows users to make voice calls using the internet rather than traditional telephone lines, has gained popularity all over the world in the last decade. It’s not only because of its cost-saving feature but also because of a multitude of other benefits to small businesses.

What is VoIP and how does it work?

As understood, VoIP allows users to make calls using the internet rather than conventional telephone lines, eliminating the need for dedicated phone lines and costly hardware.

VoIP technology works by converting voice signals into digital data packets and transmitting them over the Internet to facilitate communication.

Though large corporations adopted VoIP earlier due to the capacity to invest in new technologies and realized significant cost savings on international and domestic calls, small companies were still hesitant to make this investment. It was after 2019 that its cloud-based solutions became widespread and SMEs have started reaping their benefits.

Though large corporations adopted VoIP earlier due to the capacity to invest in new technologies and realized significant cost savings on international and domestic calls, small companies were still hesitant to make this investment. It was after 2019 that its cloud-based solutions became widespread and SMEs have started reaping their benefits.

Small businesses have delayed adopting VoIP solutions due to factors like limited resources, concerns about technology reliability and security, and a lack of awareness about the benefits of Cloud VoIP. But in the last few years, Cloud VoIP services have become more mature, affordable, and widely available, making it obligatory for small businesses to recognize the advantages of VoIP and start adopting it at a faster rate.


A list of VoIP benefits that can significantly enhance your small business’s functionality and professionalism are listed below:
  1. Lesser communication cost: Almost all companies now know that one of the most attractive benefits of VoIP is the potential for cost savings. Unlike traditional phone systems that require expensive hardware and monthly fees, VoIP operates using existing internet connections, which drastically reduces infrastructure costs. In addition to this, VoIP providers often offer competitive pricing plans with unlimited calling options and lower international rates, further reducing monthly expenses.

    Moreover, it is worth noting that communication between various employees and departments internally will also be free/very minimal when using VoIP.

  2. Enhanced mobility and flexibility: Smaller budgets and increasing remote work are trending post-pandemic time. When employees working remotely has increased worldwide, VoIP has helped companies not only in curbing costs but also making it easy for employees to save a lot of time."Using VoIP can lower costs by 45% compared to traditional phones, increase productivity by 67%, improve voice quality, and save employer’s costs by enabling employees to work from home." 

  3. Advanced features: Which company doesn’t like to leverage the benefits of advanced features like auto attendants? Auto attendants not only make the job easy for the company but also help leave a professional impression and direct callers efficiently. In addition to this, features like call forwarding, video conferencing, call holding, and transferring help small businesses manage their client communication more precisely.

    Another attractive feature of a VoIP system, call conferencing, allows multiple people to join a conversation without extra equipment or cost. This means small businesses can communicate just like larger enterprises, with added convenience and efficiency. Small businesses can save an average of 32 minutes per day with VoIP

  4. Reliability and quality: When implemented correctly by a VoIP expert, VoIP systems are highly reliable and offer excellent call quality. With proper setup and maintenance, VoIP systems can provide the same level of reliability and call quality as traditional phone systems but at a lower cost.

  5. Scalability: Compared to traditional phone lines, it is easier to add and subtract lines as a business grows or shrinks. It is very simple to add or remove users and features as needed without any additional hardware or infrastructure upgrades. This scalability makes VoIP an ideal solution for small businesses with fluctuating communication needs.

What should a small business consider before going for VoIP communications?

If you are a small business and you have a limited budget, it is obvious to get scared of investing in a new technology. However, it is important to remember that VoIP is now a mature technology that is more affordable and scalable.

However, it is important to consider your criteria before selecting a VoIP provider. You can analyze the following questions to determine your VoIP communication provider:

  • Do the options offered by your VoIP provider suit your calling patterns?
  • What features does the VoIP system offer, and do they align with your business requirements?
  • Are there any additional fees or hidden costs associated with the VoIP service that you should be aware of?
  • Does the VoIP vendor offer affordable rates without compromising voice clarity?
  • Is the VoIP provider reliable and responsive to customer support inquiries?


As VoIP technology is becoming more and more advanced, the benefits of it are increasing for all sizes of organizations. The benefits of the technology and the data suggest that it is a good time for businesses to make a shift from traditional phone calls to VoIP calls.

About Vindaloo VoIP Solutions Pvt. Ltd. (VSPL):
Company LogoVindaloo Softtech Pvt. Ltd., an offshore outsourcing company, based in Ahmedabad, Gujarat, India works in challenging software development industry with a goal of becoming ‘Your Destined Technology Partner’.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company Profile Page

Today's Tip of the Day - 100% Recording

Read today's tip or listen to it on podcast.

Published: Monday, March 25, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =