Modern telecommunication and the adaptation of VoIP have pushed the boundaries of customer service to a global level. There is no way to tell if the person we are speaking to might actually be thousands of miles away when calling for service or information. But can the multitude of diverse cultures make a difference in the service we receive?
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Published: Wednesday, September 16, 2009
7.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
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