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Article : The Ideal Skill Sets to Look for in a Trainer!

Trainers and their techniques will determine the type of agents working at your company, thus if you were given a chance to list out the ideal skills and knowledge you would look for when recruiting a trainer, what would they be? We ask Industry Professionals what they would look for in the ideal trainer!

Click here to find out how you can obtain more great tips and advice from the Best-of-the-Best!

Elizabeth Double
Call Center Trainer
CRF, Inc.
United States

"I would look for someone that complemented my strengths and weaknesses."

Nurazlina Ab Alm
Call Center Trainer
Standard Chartered Malaysia

"First of all it would be the background. It has to be from a call center, even better if the person started his/her career as an agent so he/she knows what it's like to be wearing the headset and be yelled at for someone else's mistake. Other qualities would be optimistic, positive, friendly, cheerful, professional, polite & preferably some exposure/experience in coaching / training."

About Standard Chartered Malaysia

Maintain, Support and Upgrade provide solution level overall infrastructure of Gensys deployed across region (Hong Kong, China, Malaysia, Thailand, India, Singapore, Taiwan)
Meenaz Syed
Call Center - Assistant Manager Training

"Positive ambassador - coz he will interact with so many trainees,
approachable, good communication"

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!


Ginny Taylor
Reservations Trainer
Vacation Resorts International
United States

"The ability to talk to and excite people. The actual ABC for the task (press this key, then press "RETURN" key twice) is the easy part. Soft skills, finding employees that can care about the person on the other side of the line, and then helping to keep them motivated, is the hard part"

About Vacation Resorts International

Vacation Resorts International is one of the USA's independent timeshare resort management firms. For more than two decades, VRI has provided professional management and marketing services to resorts... (read more)
Ken Hill

"Basic telecom industry knowledge as we are providing that service, strong customer service conceipt, excellent "dialogue" skill make sure trainer could properly lead the trainees to the right track"

About PCCW Asia

PCCW Teleservices is the successful contact management outsourcing business of its publicly-traded parent company, PCCW Limited. Operating one of Asia's largest 24-hour, multi-channel contact centres... (read more)
John Emmanuel Dungo
Corporate Trainer
Advanced Contact Solutions

"First, would be his/her high mental & emotional intelligence specially in getting the message accross to people who come from different walks of life and have different educational background and come from various age groups. Second would be how patient that trainer is in dealing with trainees with different types of characters & personalities. Flexibility as to adapt to the situation at hand and knowing how to improvise the training to suit the trainees needs."

Mie Ayata
NTT Nexia Corporation

"I believe excellent trainers can ignite people's motivation by using words. Therefore, trainers should know words and feelings very well. In addition, if they have some sense of humor to make things funny and positive, it would be helpful."

About NTT Nexia Corporation

NTT Solco offers variety of services related to contact centers, now such vital interfaces for communicating with customers.
Abdullah Bozgeyik

"I would look for people concerns, problem solving ability, analiytical thinking, team player, personal attitudes to customers and of course CRM knowledge."


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Channel Selection

Read today's tip or listen to it on podcast.

Published: Wednesday, April 22, 2009

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)



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