Article : The Impact of Workforce Optimization Technologies
Which of the current WFO technologies such as predictive dialers, knowledge management, communications systems, recording, time management, workforce management and self service are having the biggest impact on optimizing the contact center workforce? Industry professionals give us the answers.
- Paul Lang, SVP of Product Management, LiveOps, United States
Today's Tip of the Day - Brand & Service
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Wednesday, November 18, 2009
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