
#contactcenterworld, @callforcedirect
Author: Candice Roberts, Founder and CEO, CallForce Outsourcing Solutions
The competitive landscape for business is growing, clients are only as loyal as their last interaction.
As businesses, we all need to stop talking about making a customer the centre of our universe, but rather implement sound strategies that genuinely reduce customer churn and improve retention, while laying the foundation to increase our client wallet share.
To a large extent, many businesses are not getting this 100% right and there is so much opportunity to differentiate your brand by creating an exceptional customer experience.
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Let’s keep each other accountable and ask ourselves:
About CallForce:DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET
CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support and continuous skills development enables us to optimise contact centre and other BPO solutions that deliver the ultimate brand experience. Our successful and proven formula combines the right people and optimised processes with technology and digital skills to deliver of an exceptional customer brand experience.
Our 3 South African operational sites are in Johannesburg, Cape Town and Durban. They are equipped to international standards with IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.
Our omnichannel solutions are supported by smart technology platforms that open new channels and individual touchpoints for direct customer-to-brand communication. We bring every channel together while empowering our agents to engage in seamless conversations with customers across multiple channels
Published: Monday, November 1, 2021
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