Looking for a location for your new contact center? The advantages of working with home-based agents are numerous. The agents are better educated, more mature and more loyal. Because there is no commute, scheduling becomes more flexible. These advantages all point to lower turnover rates and higher productivity. Do you have seasonal scalability challenges? Virtual agents love to work part time, quickly adapt to your needs, and then move on to another program. When it comes to providing clients with specially profiled agents, the home-based model is second to none. | |
Home-based agents represent the next paradigm shift in contact centers today because they draw from a new, untapped army of potential recruits. Agents can be scheduled in 15 minute increments at the times that are most convenient to them. Stay-at-home moms can now put in hours around their busy schedules. The physically disabled can work from home to deliver the best service your customers have ever experienced. And other intelligent and thoughtful people – those who otherwise cannot commute to a traditional contact center – can now work out of their homes as the highest quality customer service representatives you've ever encountered. About Reg Foster: About Alpine Access: |
Published: Thursday, August 19, 2004
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