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Author : Roshan Sookdeo, Global Outsorcing Director - CallForce
Let’s take a look at how the online learning industry is booming, and how CallForce is bridging the divide in the increasing demand within the education sector.
As more and more of the services we utilise on a daily basis are moving online, so too is education. Let’s take a look at how the online learning industry is booming, and how CallForce is bridging the divide in the increasing demand within the education sector.
According to a report by the World Economic Forum, 65% of children entering primary school today will end up doing jobs that don’t exist yet. The speed at which technology is evolving means that today’s in-demand skills may well be obsolete tomorrow.
Lifelong learning is becoming essential to remaining employable and future-proofing our careers. It’s no surprise then that the Edtech market size is expected to surpass $377 billion by 2028.
The numbers speak for themselves
Some of the findings shared by McKinsey in a recent report on the growth of the online education industry indicate:
The benefits of online education
There’s clearly a huge demand for online learning, and it’s easy to see why:
This platform allows learners across the globe to access our online learning platform without depending on mobile data or constant connectivity, showing our commitment to shaping the future of education support services.
About CallForce:
DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET
CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support and continuous skills development enables us to optimise contact centre and other BPO solutions that deliver the ultimate brand experience. Our successful and proven formula combines the right people and optimised processes with technology and digital skills to deliver of an exceptional customer brand experience.
Our 3 South African operational sites are in Johannesburg, Cape Town and Durban. They are equipped to international standards with IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.
Our omnichannel solutions are supported by smart technology platforms that open new channels and individual touchpoints for direct customer-to-brand communication. We bring every channel together while empowering our agents to engage in seamless conversations with customers across multiple channels
Published: Tuesday, January 24, 2023
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