Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Thamer Noori
Director of Industrial Security and Safety Dept.
Mohammed Albadrani
Security System Coordinator
Ben Oxford
Head of Digital Crisis Support Services
Sam Zuccarello
KPI Manager, Human Resources

Article : The Unsung Hero Behind Your "Hello" is Artificial Intelligence


Author: Navin Kamuni, CXE - AI Practice

The Unsung Hero Behind Your "Hello" is Artificial Intelligence

Try to picture yourself calling a customer care number and not only being greeted by a nice voice, but also being offered a solution to your problem before you have even finished explaining it in its entirety. As a result of Artificial Intelligence (AI) taking over contact centers, this is not something that will happen in the future; rather, it is happening right now. Waiting on hold for an interminable amount of time while listening to elevator music is a thing of the past. AI has arrived, and it is making every "Hello" count.

A Peek Behind the Curtain: The Transformation of Artificial Intelligence

Among the technologies that are driving this shift are AI-driven solutions like as intelligent chatbots, advanced voice recognition systems, and powerful analytics. These are more than just tools; they are completely transformative. The reasons for this are the reasons why, when you phone a service line, you are increasingly discovering that your problems are treated quickly and without any complications. AI is doing this feat of wizardry in the following way:

  • Instant Support, Anytime: Artificial Intelligence does not sleep. Whether it is three in the morning or Christmas Day, it is always available to provide immediate aid. This support model, which operates around the clock, ensures that assistance is always just a phone call or click away, so rendering the concept of "business hours" obsolete.

  • A Higher Level of Understanding of You: Modern Artificial Intelligence systems are not only listening; they are also understanding. They examine your words, tone, and even a record of your previous encounters in order to provide assistance that is specifically designed for you. In other words, it is similar to having a personal assistant who is aware of everything you desire, frequently before you have properly defined it.

  • A Symphony of Efficiency: The use of AI enables human agents to concentrate on more complicated issues that require a human touch by automating routine inquiries and duties. The collaboration between humans and machines results in increased productivity, decreased wait times, and an enhanced experience for the client as a whole at the same time.

  • The Remarkable Crystal Ball of Customer Service: AI does more than only solve issues; it also forecasts them. Through the examination of trends in customer data, artificial intelligence is able to identify problems before they occur and provide remedies in advance. By taking this forward-thinking approach, the customer experience is transformed from one that is reactive to one that is proactive.

  • Cost Cutter, Value Builder : The implementation of AI in contact centers results in a significant reduction in operational costs. On the other hand, the true value lies in the manner in which these cost reductions are re-invested in more inventions, so establishing a positive cycle of improvement and investment.

Understanding How to Deal with Obstacles

The process of incorporating Artificial Intelligence into contact centers is not without its challenges. There is a significant amount of concern around privacy, data security, and the fear of losing the personal touch. On the other hand, the goal is still crystal clear: AI is here to augment, not replace. In order to provide a customer service experience that is the best of both worlds, the objective is to combine the effectiveness of artificial intelligence with the sensitivity and creativity of humans.

Looking Ahead: The Horizon Driven by Artificial Intelligence

As AI technology continues to advance, its function in contact centers is expected to become more significant. Imagine a future in which AI not only comprehends what you are saying but also has the ability to sense how you are feeling and adjusts its responses to correspond with your state of mind. Or, a world in which AI is able to smoothly integrate with your smart devices, thereby resolving issues before you even become aware of them.

Your Next "Hello" to the World

Therefore, the next time you contact a contact center, keep in mind that there is a silent hero working in the background to ensure that your experience is as straightforward and trouble-free as it can possibly be. The application of Artificial Intelligence (AI) in contact centers is more than simply a technological improvement; it is a commitment to comprehending and resolving your issues in the most straightforward manner feasible. Moreover, there is a future that is worthy of discussion.


About AI Practice:
Experience the future of seamless support: where AI turns every customer service call into a conversation worth having.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Monday, April 8, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =