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Article : Top Performers in Europe, Middle East & Africa Announced

London, United Kingdom - June 17th 2009 – ContactCenterWorld.com announces the winners of the 2009 Top Performers in the Contact Center Industry in Europe, Middle East & Africa at a prestigious gala dinner in London.


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The 2009 Top Performers Awards recognize the very best in the contact center industry from Europe, Middle East & Africa. Over a thousand applicants had applied for the 2009 program and the best were shortlisted and invited to present at the unique event in London this week.

Commenting on the 2009 Top Performer Awards in Europe, Middle East & Africa, Raj Wadhwani, President of ContactCenterWorld.com said "the event has been fantastic – we met remarkable people who shared amazing stories of how they run their centers and saw brilliant agents, supervisors, trainers and leaders showcase their talent. These are the elite in the region and they came from Turkey, Switzerland, Germany, South Africa, UK, Ireland, Bulgaria, Portugal to meet and share ideas as well as compete for a place in the world finals in Las Vegas later on this year.

The winners are:


Best Contact Center in Europe, Middle East & Africa 250+ Agents

- Gold medal winner and presenting in Las Vegas 4-6th November: Global Bilgi (Turkey)

- Silver medal winner: Garanti Bank (Turkey)

- Bronze medal winner: Citi (Ireland)


Runners up winners:

- EDF Energy (UK)

- Arab National Bank (Saudi Arabia)


Highly commended winner:

- TMN (Portugal)


Best Contact Center in Europe, Middle East & Africa 51-249 Agents

- Gold medal winner and presenting in Las Vegas 4-6th November: Fortis Bank (Turkey)

- Silver medal winner: Holiday Extras (UK)

- Bronze medal winner: British Gas (UK)


Runners up winners:

- Mellon Poland Sp. z o.o. (Poland)

- National Bank of Greece (Greece)


Best Customer Service in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Sportingbet (Ireland)

- Silver medal winner: TMN (Portugal)

- Bronze medal winner: Teleperformance Portugal (Portugal)


Runners up winners:

- Competence Call Center (Switzerland)

- Fortis (Turkey)


Highly commended winners:

- Citi (Ireland)

- National Bank of Greece (Greece)


Best Community Spirit in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Kelly (South Africa)

- Silver medal winner: Qtel (Qatar)

- Bronze medal winner: PT Telecom (Portugal)


Best Customer Service Agent in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Samuil Filipov – 60K International Contact Centers (Bulgaria)

- Silver medal winner: Maria Kyriakopoulou – National Bank of Greece (Greece)


Best Sales Agent in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Zouboulio Lyrantzi – National Bank of Greece (Greece)

- Silver medal winner: Jaimes Typton-Hyam – EDF Energy (UK)

- Bronze medal winner: Linda McInnes – British Gas (UK)


Runners up winners:

- Nihal Gulcan – Fortis Turkey (Turkey)


Best Outsourcing Partnership

- Gold medal winner and presenting in Las Vegas 4-6th November: IPT (South Africa)

- Silver medal winner: Teleperformance Portugal (Portugal)

- Bronze medal winner: Global Bilgi (Turkey)


Runners up winners:

- Competence Call Center (Germany)

- EDF Energy (UK)

- Mellon Poland Sp. z o.o. (Poland)

- PT Contact (Portugal)

- Sykes (UK)

- TMN (Portugal)


Best Outbound Campaign

- Gold medal winner and presenting in Las Vegas 4-6th November: Qtel (Qatar)

- Silver medal winner: Garanti Bank (Turkey)

- Bronze medal winner: Fortis Bank (Turkey)


Runners up winners:

- Mellon Poland Sp. z o.o (Poland)

- National Bank of Greece (Greece)

- PT Contact (Portugal)

- TMN (Portugal)


Best Contact Center Support Professional in Europe, Middle East & Africa – IT

- Gold medal winner and presenting in Las Vegas 4-6th November: Gregor Willenberg – Competence Call Center (Germany)

- Silver medal winner: Kyriakos Glentzakis – National Bank of Greece (Greece)

- Bronze medal winner: Abdullah Al-Dawsari – Arab National Bank (Saudi Arabia)


Runners up winners:

- Sagren Naidoo - Direct Channel Holdings (South Africa)

- Samah Abdullah - QTel (Qatar)


Best Contact Center Support Professional in Europe, Middle East & Africa – Workforce Planning

- Gold medal winner and presenting in Las Vegas 4-6th November: Karen Fairley – EDF Energy (UK)

- Silver medal winner: Seamus Osborne – Vhi Healthcare (Ireland)

- Bronze medal winner: Theodore Patslinakos – National Bank of Greece (Greece)


Best Technology Innovation – Internal Solution

- Gold medal winner and presenting in Las Vegas 4-6th November: TMN (Portugal)

- Silver medal winner: Garanti Bank (Turkey)

- Bronze medal winner: National Bank of Greece (Greece)


Runners up winners:

- PT Contact (Portugal)

- QTel (Qatar)


Best Technology Innovation – Vendor Solution

- Gold medal winner and presenting in Las Vegas 4-6th November: SDL (UK)

- Silver medal winner: Nextira One (UK)

- Bronze medal winner: Smartpoint (UK)


Runners up winners:

- Qtel (Qatar)

- Transversal (UK)


Best Contact Center Supervisor in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Zainool Bux - Rewardsco (South Africa)

- Silver medal winner: Areti Botaiti – National Bank of Greece (Greece)

- Bronze medal winner: Ashley Peters – EDF Energy (UK)


Runners up winners:

- Marta Cicha - Call Centre Supervisor - Mellon Poland Sp. z o.o (Poland)

- Kaloyan Valev - 60K International Contact Centres (Bulgaria)


Highly commended winner:

- Anmar Faris - Supervisor - Qatar Telecom


Best Contact Center Leader in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Craig Hardy – EDF Energy (UK)

- Silver medal winner: Kirsty Tulk – Liberty Life (South Africa)

- Bronze medal winner: Seamus Osborne – Vhi Healthcare (Ireland)


Runners up winners:

- Luay AlNimri - Arab National Bank (Saudi Arabia)

- Peter Mooney – Holiday Extras (UK)


Highly commended winner:

- Pinar Baytoren – Fortis Turkey (Turkey)


Best Contact Center Trainer in Europe, Middle East & Africa

- Gold medal winner and presenting in Las Vegas 4-6th November: Donna Walker – Vertex (UK)

- Silver medal winner: Cihan Besir – Fortis Turkey (Turkey)

- Bronze medal winner: Lamya Gad – Qtel (Qatar)


Highly commended winner:

- Wendy Mellett - Training Manager - Vertex


All GOLD medal winners will be meeting and sharing best practices ideas at the 2009 Top Performers in the World event taking place 4-6th November in Las Vegas, NV

The 2010 Top Performers in Europe, Middle East, & Africa will be held in London on the 23rd - 25th of June 2010.

For more information on the Top Performers in The Contact Center Industry Awards and Conferences please visit www.ContactCenterWorld.com/worldawards (for awards information)

And

www.contactcenterworld.com/conferences for conference information

or contact Raj Wadhwani, President ContactCenterWorld.com by email at rajw@contactcenterworld.com or by phone at +1-807-624-2080 ext 2224


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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