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Article : Unlimited Funds and a Great Imagination

If you could suddenly open up the accounts and go on a spending spree for your center, what are some of the first changes you would make? We wanted to know some of the items industry professionals had listed in their dream books, and here are some of the answers

Geoff Assing
Senior Support Operations Manager
Lone Wolf Technologies
Canada

"Seeing first hand the benefits in action of a properly designed incident management tool, I would make sure that this would be the number 1 item on my list of changes. Every tool has the ability to provide reports which helps the manager plan corrective action, but one that requires time consuming manual labour can be a waste of time when there are solutions that will provide the same data in a tenth of the time. By having the ideal CRM solution, I can properly identify all of the performance benchmarks for my contact center and determine how to properly spend the remaining funds of a budget to run a lean but effective team."

About Lone Wolf Technologies

Even after 28 years, at Lone Wolf Technologies, we’re having fun connecting real estate and technology–combining our tech expertise with your real estate experience to make technology work the way you... (read more)
 
Teri Melone
Manager of Outsourced Call Center Ops
The Home Depot
United States

"Design more sales contests."

About The Home Depot

he Home Depot is an American retailer of home improvement and construction products and services. The Home Depot operates 2,193 big-box format stores across the United States (including all 50 U.S. st... (read more)
 
Tina Ufeli
Ceo
Due Season Enterprises
Nigeria

"I WOULD INVEST IN RENEWABLE ENERGY-SOLAR /WIND HYBRID.IN OUR PART OF THE WORLD ENERGY IS A BIG CHALLENGE.THE COST OF FOSSIL FUEL IN 4 YEARS WILL BUY AT LEAST 3 GENERATORS.IT IS COST EFFECTIVE AND WE WILL BE CONTRIBUTING TO A CLEANER ENVIRONMENT WHICH IS ONE OF OUR CORPORATE SOCIAL RESPONSIBILITIES."

 
Robert Nana Mensah
Communication Consultant
African Business Communication
Ghana

"Acquire state of the art equipment and train personnel"

 
Rehan Ur Rehman
Head of Support Center- Customer Operations
Ufone
Pakistan

"My number one priority will be to spend on Human Resources for empowering them more by providing trainings and a conducive environment where they have a life full of fun and work."

About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Related Editorial

Published: Monday, September 7, 2009

Printer Friendly Version Printer friendly version

2023 Buyers Guide
Get Listed
Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

About us - in 60 seconds!

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Call & Contact Center Expo US 2023
Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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