Vocalcom, a global provider of cloud contact center software, today announced it has been ranked among the top Cloud Call Center Software providers by GetApp, by giving businesses the ability to instantly connect people to prospects and customers, improve sales performance, and delight customers through great customer service.
GetApp, a Gartner company that specializes in matching organizations with the right business applications, released their quarterly ranking of the top 25 Call Center Software cloud-based apps, GetRank. Vocalcom took 1st place in GetRank for the third consecutive quarter in the Call Center Software category with a total score of 82.
Each app is scored using five criteria, each worth 20 points, for a total possible score of 100: User Reviews, Integrations, Mobile Apps, Media Presence, and Security. Each GetRank app’s score is completely independent of commercial interests and existing relationships GetApp may have with app vendors.
"Taking first place in GetRank Q3 for cloud-based call centers is a great honor for all of us at Vocalcom. We wouldn’t be where we are without the work that has gone into making our technology intuitive and seamlessly integrated with the best CRMs in the industry," said Anthony Dinis, Vocalcom CEO. "We’d like to thank the customers who reviewed our software and helped us rank #1 for best call center software app to whom we owe everyting."
This acknowledgement comes timely with Vocalcom’s recent launch announcement of Click2Start, the cloud customer communications platform for small businesses that allows you to keep existing customers happy, attract new ones and grow your business. Find out how Vocalcom call center software can help you win more customers, and offer fast, helpful customer service across every channel with our free trial.
Among the highlighted categories within the report, Vocalcom led in system security, due in part to its unique cloud call center architecture hosted on Amazon Web Services (AWS), the worldwide leader for cloud infrastructure per Gartner’s latest 2015 IaaS Magic Quadrant Report
Vocalcom is a global provider of cloud technology which helps businesses win more customers, deliver faster, smarter service, and thrive. Loved by 550,000+ users for its innovative design and useful features, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to improve sales performance, and offer fast, helpful customer service across every channel. We bring all customer conversation to one place, no matter what the source is; phone, web, email, text message, or social media platform--removing the separation between communication channels and CRM while maintaining highly personalized, contextual communications across all channels for more satisfaction, better engagement, and a faster resolution for your customers. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time.
About Anthony Dinis:
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 1,400 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Monday, October 19, 2015
Aspect Workforce Management
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Agents can also manage their scheduling need...
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Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
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