The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a primary reason. Industry professionals share with us some of their motivating techniques.
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Friday, July 17, 2009
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