Article : What Do You Do In Times Of Challenge?
In these times of economic challenge, every difficulty must be approached cautiously, and the subsequent lessons learned treasured as pearls of wisdom. In this article, industry experts share their wisdom, earned from challenges they faced in their centers. Want the opportunity to learn more lessons? Attend the Top Ranking Performers Conference in Las Vegas.
- Cheryl Hartle, Operations Center Manager, EQT Corporation, United States
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- Debbie Lambert, Sr. Mgr., Training & Development - Club Services, Hilton Grand Vacations, United States
- Keith Dignan, Call Center - Manager, Telelink, New Zealand
- Preeti Bhatia, Head of Contact Centre, Barclays, United Arab Emirates
- Peter Mooney, Call Centre Operations Manager, Holiday Extras Ltd, United Kingdom
Important lesson : COMMUNICATION : Keep the team always informed and support them all the time. Provide assurance.
If processes are not clear, do what is professionally correct and support in improving processes which may not seem to be working."
- Jecil Thomas, IT Service Desk Manager, TC Dubai, United Arab Emirates
Today's Tip of the Day - Fair Incentives
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Wednesday, August 26, 2009
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