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Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors


Article : What's Great About Industry Awards?

We asked our members' "What's so great about industry awards?" and here's what some of them had to say.

Christopher DeVany
Pinnacle Performance Improvement Worldwide
United States

"When done right, industry awards recognize outstanding performance. The award-winners share with the general public, not just their success, but the path they followed to achieve their success."
About Pinnacle Performance Improvement Worldwide

Since 1994, Pinnacle Performance Improvement Worldwide has been helping organizations to improve performance, with a focus on management and organization development.
David Oldham
Vice President, Marketing
NICE inContact
United States

"When the awards genuinely recognize outstanding efforts or exceptional accomplishments on behalf of the recipient, they motivate companies to excel and create a friendly competitive environment where everyone is striving for excellence. This benefits everyone – the companies and their employees as well as their customers."
About NICE inContact

NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Fo... (read more)
Michael Muldoon
Customer Service Manager

"Awards schemes are great for things like peer group recognition, team motivation, raising the profile of your contact centre within your organisation. I like the Contact Centre World Awards from - it's different and really shows best practice from around the world is the same thing."
About Diageo

Diageo is a premium drinks business offering spirits, wine and beer.
Ring2 Dashboards & Wallboards Free Trial
Attilio Dalvit
Technology Implementation Manager
Europ Assistance
South Africa

"a) Recognition to performers on a National basis in the contact centre industry.
b) Ability to benchmark performance and delivery.
c) Gives the Industry a opportunity to measure and report on successes."
About Europ Assistance

Global Providers in Assistance Services
Marquisha Bridgeman
Manager, Member Communications and Marketing
Pace Professional Association
United States

"The very best can tell the rest of us how to be more like them."
About Pace Professional Association

PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and busine... (read more)
Vesna Ivanis-Luksa
Call Center Manager
A1 Hrvatska

"I don't believe there are too many people that don't like to receive recognition for the work done. Industry awards events also give you opportunity to collect best practices and provide networking opportunities."
About A1 Hrvatska

VIPnet is the first private mobile network operator in Croatia. It has been operating a GSM network since July 1999.
Ruby Sheriar
Call Center Manager

"Recognition platform, being benchmarked against competition, widening of horizons and career progression."
About HSBC

HSBC Holdings plc is a public limited company incorporated in England and Wales in 1990, and headquartered in London since 1993.
Alaa El-Daly
IT Manager

"It keeps you always in competition for excellence and to position the company as professional call center."

Kevin Milewski
Product Marketing Manager
United States

"Sharing "how-to's" and results, to help others."

Louise Reilly
Membership Services Executive
CCA Global
United Kingdom

"The great thing about industry awards is that they are all about recognising success and sharing best practice. They give individuals, organisations, and the wider industry an opportunity to shout out about our achievements!

Entering awards allows organisations to take an inward view of their business and analyse what is being done well, while also allowing these organisations to benchmark themselves against the wider industry. At an individual level, awards support organisations in rewarding and recognising the contribution of employees and the value that they provide to customers and the business as a whole. And beyond this, profiling these successes and the people behind them helps to improve the professional image of contact centres. "
About CCA Global

CCA has more than 15 years experience in research and analysis. CCA works with operators, BPO & shared service providers and vendors.

Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Monday, December 22, 2008

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2020 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
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100's of best practice tips and ideas from contact center professionals Read More...

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