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Article : Which Industry Sectors Provide Great Service, and Which Ones Are Poor?

Even though the economic turmoil of the last few years has created a greater increase in business efficiency and driven home the importance of the customer, there are still operations out there that ignore the business mantra "The customer always comes first!" What are some of the businesses out there that need to review their customer service policies?

Ciara Coghlan
Customer Care Manager
eir
Ireland

"I think the hotel industry is probably still the poorest and I wouldn't rate the airlines very highly after a recent experience. I believe technology companies are probably the best"

About eir

Eircom Limited, trading as Eir, is a fixed, mobile and broadband telecommunications company in Ireland, and a former state-owned monopolist. It is the largest telecommunications operator in the Republ... (read more)
 
Grace Heny
Director
168Solution
Indonesia

"In Indonesia, there are two main sectors if providing great service as the driver for the whole customer service industry, which is banking and telecommunication."

About 168Solution

168Solution is a leading Consulting and Training of Contact Center, with proven approach and experience in Contact Center or known as Digital Interaction for Inbound and Outbound, Voice, Email and alt... (read more)
 
Ajay Nambiar
Head - Customer Relations
Mahindra Holidays & Resorts India Ltd.
India

"hospitality, retail and travel provide better service

manufacturing, insurance, banks provide poor service"

About Mahindra Holidays & Resorts India Ltd.

Mahindra Holidays & Resorts India Ltd., (MHRIL) a part of the Infrastructure Sector of the Mahindra Group, brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started i... (read more)
 

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Total Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, October 6, 2009

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2022 Buyers Guide Certification

 
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CNCBA 4PS

Contact center quality assurance training and certification
 

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