Even though the economic turmoil of the last few years has created a greater increase in business efficiency and driven home the importance of the customer, there are still operations out there that ignore the business mantra "The customer always comes first!" What are some of the businesses out there that need to review their customer service policies?
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, October 6, 2009
|1.)||The House of Contact Centers|
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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment