Article : Who Needs Training?!
The CEO comes in one morning with the idea to slash training to increase profits. He thinks its brilliant, but your opinion differs. What do you tell him to reconsider? Here are some responses from industry professionals. For more great strategies and ideas, attend the Top Ranking Performers Conference in Las Vegas.
- David Munn, President and CEO, Information Technology Services Marketing Association, United States
- Tim Searcy, Ceo, Pace Professional Association, United States
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- Chiaki Hishinuma, Professor Emeritus, Tokyo University of Technology, Japan
- Dolly Konzelmann, President, CSPN, Canada
Cutting corners will negatively impact Brand, retention, Customer satisfaction, and employee turnover. The costs associated with failure in these key areas far out weigh any benefits you could identify by cutting training expenses."
- Dave Dobrosky, Senior Vice President, Customer Contact Centres, Scotiabank, Canada
- Mary Anne Straw, Vice President, Western Region, Stericycle, Canada
Today's Tip of the Day - Service Level Agreements
ChildFund International is a nonprofit organization that envisions a world where every child is free to live at their fullest potential, no matter where they’re from or what challenges they face. ocated in Southeast Asia between the Indian and Pacific oceans, the Republic of Indonesia is the world's third most populous democracy and the largest Muslim-majority nation. It is made up of thousands of islands and dozens of active volcanoes, and Indonesia is particularly vulnerable to natural disasters, which have a disproportionately negative impact on poor and marginalized communities. Some communities are still trying to recover from the December 2004 tsunami, which killed more than 100,000 people just in Indonesia. During the past decade, ChildFund has expanded its work to train people in vulnerable communities how to reduce their risk during disasters and, in broader ways, be prepared to provide safe places for children in the immediate aftermath of storms and other crises. ChildFund has served children in Indonesia since 1958.
Published: Friday, August 21, 2009
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